French Speaking Customer Service Administrator

French Customer Service Administrator

Salary: £29,641

Hours: Monday to Thursday 07.30 - 16.00, Friday 07.30 - 15.00 (30-minute break)

Location: Rugby

Our client has been trading for over 58 years and is an expert in their sector of work and a recognised name in the industry. We have an exciting opportunity for a French speaking Customer Service Administrator to work for established, professional company.

Purpose of the job: French speaking Customer Service Administrator

To manage and maintain effective Customer Service, providing reliable feedback, professional handling of complaints and putting necessary resolves into action.

Responsibilities: Customer Service Administrator - French speaking

Sales Orders Processing

• Logging and processing all incoming French and Iberian orders.
• Process order confirmations via emails and EDI.
• Customer liaison in relation to product availability and delivery dates via phone or email.
• Raising internal paperwork to create works orders for both stock and manufactured orders and to raise pick lists, delivery notes and delivery instructions as required.
• Account liaison, working closed with the Accounts department regarding customer account status.
• Liaison between the customer, sales team, and production/warehouse.
• All orders confirmations to be completed daily.
• Stock awareness - select stock in adherence to First in First out (FIFO) principles whenever practicable.

Processing Customer Enquiries / Customer Service

• Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements.
• Follow up customer sales quotations by taking actions to convert to customer sales.
• Take a proactive approach to understanding product applications and alternatives.
• Amend customer orders where necessary.
• Advise customers of despatch dates / order delays ensuring customers are aware of any change to lead time and offer alternatives where appropriate.
• Liaise with other departments, Sales, Procurement, Logistics and Production to maximise the customer experience.
• Arrange and progress returns. Create replacement orders where appropriate.
• Invoice queries - handle customer enquiries on charges.
• Pro-forma invoices - raise and take credit card payments.
• Providing office support for the French and Iberian Sales team.
• Proactively contacting customers, keeping them fully updated.
• Notifying customers of any known issues or information that may conflict with their requirements or cause delays.
• Support Sales Teams by preparing and converting customer quotations (when required)

Essential Experience - Customer Service Administrator - French

• Experience in a Customer Service environment
• Fluent French written and oral language skills.
• Spanish would also be a benefit but not essential.
• Word and Excel at Intermediate level.
• Excellent interpersonal / communication skills.
• High level of attention to detail.
• Able to work under pressure and to deadlines.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.