Front Of House Manager

Front of House Manager

Burleigh Court Hotel & Holywell Park Conference Centre

Position: Full time (37.5 hours per week), 5 days over 7 - mix of early and late shifts.

Salary: £33,000 - £35,000 per annum

Benefits: 25 days annual leave plus bank holidays, paid leave day for your birthday, free access to on-site gym facilities at Burleigh Springs, free meal on shift, free car parking & enrolment into company pension scheme.

We currently have an exciting opportunity for a talented leader to run our Front of House operation at Burleigh Court Hotel and Holywell Park Conference Centre.

We are looking for an individual to drive and coordinate all daily operational standards to ensure consistent customer service excellence, while having full ownership and accountability of the profit and loss accounts and be a fully committed ambassador driving our six key company values and championing our people and planet philosophies.

You will have previous experience managing a full Front of House operation as a Reception Manager, Customer Relations Manager, Head of Department or Assistant Venue Manager. Someone who is positive with an open-minded outlook, innovative, flexible, and responsive to changing customer needs. You will be able to proactively problem solve to deliver and develop a high performing guest relations team.

About Us:

Imago Venues is a wholly owned subsidiary company of Loughborough University combining the University’s conference facilities, hotels, and events venues under one distinct brand. We offer first class meeting spaces, accommodation and world leading sports performance and leisure facilities.

Our brand portfolio includes:

• Burleigh Court 4-Star Hotel and Conference Centre including Burleigh Springs Spa and Leisure Centre
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. We win multiple awards and accreditations for excellence in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

Beyond that, we’re trying to make Imago Venues a fabulous place to work. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

Come join our fantastic team! To apply online, log onto the Imago website and select the Careers page. To find out more about the role clickhere.

Closing date: 28th March 2024

Imago Venues is an Equal Opportunities and Disability Confident Committed employer