Job Title: Front Office Manager

Salary: open to chat

Location: Luzern, Switzerland

This is one of the most well-known and luxurious hotel brands in the world! This 5-star hotel in Luzern is looking for a Front Office Manager to join the team.
This role is the perfect opportunity for someone who would like to step up in their career alongside an elegant brand like this one.
Ready to grow?

About the position

• Oversee daily administrative operations, including ensuring that all Front Office and support staff are prepared for daily, weekly, and monthly tasks
• Attend meetings with other heads of department to inform about VIPs arrivals, complaints, occupancy etc
• Set targets for the team for upselling and cross-selling, as well as, rewards

• Control cash transactions
• Run daily reports
• Room allocation
• Lead the Front Office team
• Reporting to Director of Operations
• Ensure logbooks are updated
• Assist guests with their preferences and solve complains
• Ensure outstanding customer care at all times.
• Supervise the shift leading the team
• Train and coachFront Office agents

The successful candidate

• Min.
  2 year of reception experience in leading roles
• Diploma in tourism or hotel management is desired
• Knowledge of Opera/Protel systems
• Affinity to sales (cross-selling, Up-selling)
• Fluent in English and high knowledge of German
• Availability to work on weekdays and weekends including morning, afternoon, and evening shifts

Company benefits

• Staff discounts
• Career growth opportunities worldwide
• Learning programs
• Much more!

Job Title: Front Office Manager

Salary: open to chat

Location: Luzern, Switzerland

We look forward to receiving your application! Please apply today or send your cv to irene@Corecruitment.com

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