Front Office Manager

Can you stay calm, professional and personable in a fast-paced environment?

We’re looking for a dedicated and professional Front Office Manager who is skilled in management and organisation. The full-time role includes overall responsibility for the front desk, front of house porters, night team and reservations. It requires confidence, communication skills, a friendly personality and a passion for delivering excellent customer service. You’ll need to be flexible about working hours, including weekends. Excellent personal presentation is also essential.

It’s a fast-paced environment, so you’ll need to be able to stay calm under pressure and multi-task effectively. You’ll also need to be able to anticipate guests’ needs, deal with their enquiries and requests, and pass these on to colleagues if necessary.

With overall responsibility for the operation of the Front Office department, you’ll manage the group and individual reservations processes, and review availability and revenue strategy day by day. A full knowledge of all the hotel’s amenities is also required, so that you can upsell. You’ll also train and develop the team.

Using strong admin skills, you’ll manage the team’s shifts, handle the department’s accounts, and liaise with other departments to ensure rooms are always properly prepared for new guests.

What we need from you

• Confidence, excellent communication skills, and a friendly personality
• Flexibility with working hours, including weekends
• Passion for delivering excellent customer service
• Excellent personal presentation

What we offer

• Salary up to £32k per annum
• 100% service charge, up to approx £2000 per year
• Attractive staff uniform
• Flexible working pattern
• Training and development opportunities including SVQ’s and professional qualifications
• Staff meals
• Free staff transport (Glencoe and Isle of Mull)
• Discounted rates across our group of hotels for accommodation and food beverage for you and your friends family
• Pension
• Long Service Recognition
• Pet Bereavement Day
• Contribution towards driving lessons
• Charitable fund raising matched up to £250
• Paid day off on your birthday each year

Are you looking to work somewhere with a feeling of community?

Then we want to work with you!

The Isle of Mull is the second largest island in the Inner Hebrides, on Scotland's west coast. What does that mean? Red deer, white tailed eagles and native otters; stunning sunrises across the water; a sense of space, peace and a quiet life. There's a really strong community amongst islanders, too.

It also means 35 minutes' drive to the supermarket; 45 minutes on a ferry to the nearest cinema; a bus every two hours. The nearest airport is Glasgow, half a day's travel away.

These are the realities of life at the Isle of Mull Hotel Spa, where life takes on a slower pace in winter but is full on in summer. For our staff, these are all reasons why Mull has become home. The other draw is the welcoming environment they find living and working at our hotel.

We understand it can be daunting, making the leap to living on a wee Scottish island. That's why we have plenty of opportunities for couples and are very understanding of those who have family elsewhere.

When you join our team we meet you off the ferry and assign you a buddy to show you around. We provide live-in accommodation in a dedicated block and staff meals. Just let chef know if you need a taste of home - the camaraderie between our close-knit team of international staff means we celebrate all cultures together.

We know all our regular locals by name, because they're part of the family too. Will you join us?

Three reasons to choose a career with Crerar Hotels

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

We share the spirit of Scotland through our values. We take pride in providing a truly authentic experience; we're warm in personality, curious to get to know our guests and confident in sharing our knowledge. We take what we do seriously, but our humour means we also see the lighter side. Above all, we're comfortable saying, "we are who we are!"