Full Time Customer Service Advisor

Customer Service Advisor Job description

We aren’t just another employer, we are a Real Living Wage accredited employer. We pay all our team a Living Wage because we know our team comes first.

Working days & hours:

40.5 hours per week

Monday to Thursday 9:00pm-5:30pm

Friday 8:30am-3:00pm

We provide our team with:

• Competitive living wage salary – reviewed annually
• Potential to win monthly awards, vouchers, and bonus
• Early finish Friday
• 28 Days holiday per year – including the whole of Christmas to new year period
• Employee benefits package including medical insurance
• Additional day’s holiday for each year of service completed
• Staff & Family discount on company domestic cleaning services
• Full training program with ongoing support
• Online access for holiday booking & payroll

Please note the location of our office is Wick Saint Lawrence and is not well serviced by public transport.

Duties for our Customer Service Advisor include but are not limited to:

• Answer incoming calls from external parties and responding accordingly
• Responding to website enquiries via the phone and email
• Diary management for Technicians
• Taking card payments
• Outbound calls to contracts
• Outbound calls to generate new business
• Sending appointment reminders and feedback requests
• Ensuring up to date paperwork is available for Technicians
• Typing and sending contracts and documents
• General admin duties

To be considered for this role you must:

• Have excellent knowledge and skills of computers including outlook, word, and excel
• Be able to demonstrate your ability to multi-task
• Excellent written and verbal communication skills
• Confidence in dealing with customers in person, on the phones, and in writing
• Self-motivated and self-sufficient, as we do not believe in micro-management
• Outstanding Customer Service skills
• Positive attitude
• Good sense of humour and able to deal with high-pressure, fast pace environment.
• Some form of sales experience is preferred but not essential

Our ideal candidate will have experience in appointment booking/diary management. Knowledge of the Bristol, Weston, and Gloucestershire areas would be an advantage.

If you wish to apply for our Customer Service advisor please submit a CV.

Job Types: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 40.5 per week

Benefits:

• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer Service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Office