General Manager

What is the job?

Are you a leader…someone that leads by example, galvanises the spirits of your team and empowers them to deliver an unbeatable customer experience?

Is this you? If so, you could be our next General Manager of the Plymouth Cineworld, working closely with the Regional Manager Neil Gardhouse deliver the operations strategy.

We want our cinemas to be an immersive experience of joy & happiness. The key to this being a success, is having a formidable team of passionate people to run the cinemas and an inspiring leader driving them to deliver unforgettable experiences to our customers.

What will you be doing?

• You will be working closely with the Regional Manager to communicate and deliver the operations strategy across your cinema to achieve the highest quality customer experience possible.
• You will be leading a team of 30~ people that fulfil a variety of roles from Customer Service Advisors through to Janitors. This will also include encouraging your team to continue their learning and career development via our internal E-learning portal.
• You will help your teamwork towards key targets & KPIs that are used to improve revenue and cinema operations.

About you

• You will be able to demonstrate previous experience of managing large teams in a retail, hospitality or any other customer facing industry. This includes running the general operations from health & safety to establishing best practices.
• You will be someone who isn’t scared of leading by example, as this is a role where you will be required to be hands on and jump into various roles on the cinema floor on occasion.
• You DON’T need cinema experience but having a passion for movies and the world of entertainment will go a long way!
• You will be a great fit, if our values resonate with you: Teamwork, Do the Right Thing, Work at Pace & Make a Difference. Read more about them here - About us

Who are Cineworld?

Working at Cineworld…just a load of popcorn and screens, right? Wrong!

Cineworld Cinemas is so much more than popcorn and screens, we are a company dedicated to bringing people joy, happiness and unforgettable experiences through the wonderful world of film and entertainment.

This ethos resonates throughout the company in every aspect possible, whether you are in the People Team, the Marketing Team of part of the cinema teams that are face to face with our customers; we are all about bringing joy, happiness and unforgettable experiences.

With over 100 cinemas and 1000 screens across the UK & Ireland and constantly investing in the best technology to enhance viewer experience, we aim to be the best place to watch a movie.

One thing we pride ourselves on at Cineworld is our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow.

Read more about the Cineworld Cinemas culture and benefits here – Cineworld stories

Do you feel like you don’t have all the experience listed but would love to explore a career at Cineworld? Please still contact careers@cineworld.co.uk. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn’t want this to prevent us from meeting you.