Company

Oyster ConsultantsSee more

addressAddressMidlothian, Scotland
type Form of workPermanent, full-time
CategoryMultilingual

Job description

Position: German Speaking Customer Service Advisor

Working hours: Monday - Friday 08:00am - 5pm

Location: Fountainbridge, Edinburgh.

Salary: £25,000

Our Client

A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 Customer Service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Who we are looking for.

We are seeking a passionate and enthusiastic German speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible Customer Service through our range of communication channels.

What you will get in return

Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:

  • 32 days annual leave
  • Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
  • Employee well-being program, Employee Assistance Program and enhanced sick pay
  • Monthly performance-based bonuses
  • Extensive learning opportunities and resources to further your career
  • Enhanced family policies (maternity/paternity/adoption)
  • Life and health insurance
  • Discounted parking pass
  • Free on-site gym
  • Hybrid working (after 6 months)
  • Frequent employee engagement events
  • Refer a friend bonus scheme

What you’ll be doing

Providing exceptional service to our customers, being the ?rst point of contact responding to various travel queries.

Providing resolutions to our customers via Call, Chat and Email.

Handling customer queries with empathy, patience and compassion.

Attending regular team huddles.

Keeping up to date with the latest promotions, initiatives and company policies/procedures.

Assisting in ad hoc assigned projects.

What you’ll need

Customer service experience

Must be ?uent in German and English

Effective communication skills

Good knowledge of Microsoft Office suite & Pro?cient typing abilities

Customer Service Advisor, Customer Service Advisor, Customer Service Advisor, Customer Service Advisor

Call Centre, Call Centre, Call Centre, Call Centre, Call Centre, Call Centre, Call Centre

German, German, German, German, German, German, German, German, German

Refer code: 3338667. Oyster Consultants - The previous day - 2024-05-15 06:13

Oyster Consultants

Midlothian, Scotland
Jobs feed

Window & Door Installers / Fitters - Immediate Start

Anglian Home Improvements

Glasgow, Scotland

Mechanical Fitter / Engineer (9-Month Contract)

Pioneer Selection Ltd

Heckmondwike, West Yorkshire

£15 - £18/hour

Mechanical Maintenance Engineer

Synergi Recruitment

Desford, Leicestershire

£50,000/annum

Electrical Fitter

Ltek Recruitment Ltd

Wednesbury, West Midlands

£24,000 - £28,000/annum + overtime available

Project Planner

Ferrovial Construction

London, England

Mobile Fitter

Bennett And Game Recruitment Ltd

Exeter, Devon

£15.50 - £19.20/hour 20 days holiday plus bank holiday

Finishing Manager

Randstad Construction And Property

Nottingham, Nottinghamshire

General Foreman

Alexander Associates

South East

£370 - £395/day

General Foreman

One Way Resourcing

Fareham, Hampshire

£25 - £29/hour

Finishing Manager

Randstad Construction And Property

Leicester, Leicestershire

Share jobs with friends

Related jobs

German Customer Service Advisor

HR Advisor

Barchester Healthcare

£32,240 per annum

Midlothian, Scotland

4 weeks ago - seen

Customer Service Advisor

Robert Half

Midlothian, Scotland

4 weeks ago - seen

HR Advisor

Cross Resourcing

Competitive salary

Midlothian, Scotland

4 weeks ago - seen

Customer Advisor

Boots

Competitive salary

Midlothian, Scotland

4 weeks ago - seen

Hr Advisor

Valeco Recruitment

Roslin, Midlothian

a month ago - seen

Customer Service Advisor

Jewson

Midlothian, Scotland

a month ago - seen

Client Service Advisor

Aon

Competitive salary

Midlothian, Scotland

2 months ago - seen

EDI Advisor

Burman Recruitment

£32,000 - £40,000 per annum

Midlothian, Scotland

2 months ago - seen

Customer Service Advisor

Pertemps Edinburgh

11.44 - 11.44 GBP Hourly

Lasswade, Midlothian

2 months ago - seen

Contact/ Call Centre Advisor

Adecco

£12.22 per hour

Midlothian, Scotland

2 months ago - seen

HR Advisor

Scottish Forestry

34028.00 - 36302.00 GBP Annual

Midlothian, Scotland

2 months ago - seen

HR Advisor/Administrator

Search

£14.00 - £16.50 per hour

Midlothian, Scotland

2 months ago - seen

French Speaking Customer Service Advisor

Search

£24,000 per annum

Midlothian, Scotland

2 months ago - seen

Hybrid - Customer Service Advisor

Resource Solutions

Midlothian, Scotland

3 months ago - seen

Customer Service Advisor German Speaking

Hays Specialist Recruitment Limited

£25,000 per annum

Midlothian, Scotland

3 months ago - seen

Parts Sales Advisor

Lkq Euro Car Parts

Midlothian, Scotland

3 months ago - seen

Face-to-Face Customer Contact Advisor- 28 Hours

Pertemps Scotland

£12.81 per hour

Midlothian, Scotland

3 months ago - seen

Customer Service Advisor - Social Care

Pertemps Scotland

£12.81 per hour

Midlothian, Scotland

3 months ago - seen