Address
Form of work
SalaryYour new company
This Private Sector client is one of the world's largest online travel service providers and maintains offices across the globe.
Your new role
As a Customer Service Advisor, you will mainly provide assistance with flight suppliers and customers on their bookings. You will serve clients in an energetic contact centre, answer questions about their bookings, and solve problems via calls and email. You will handle customer problems with empathy and patience in a goal-driven environment, and work as part of a high-performing team, supporting and helping colleagues when required.
What you'll need to succeed
At least 1 year of call centre experience is required. You must have strong communication skills and be fluent or proficient in English and German, both written and spoken. Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint, and general computer skills are required. Proficient typing abilities, sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes, and the ability to listen and build rapport quickly are essential. An enthusiastic yet conscientious and diligent approach to work, and good attention to detail are also needed.
What you'll get in return
A competitive total annual salary of £25,000 (including £1,000 language allowance) along with a range of additional benefits:
- 32 Days Holidays (including 8 bank holidays)
- Hybrid working
- Monthly performance bonus plan
- Competitive compensation package
- Annual travel benefit for activities booked through their platform
- Employee well-being program
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
