Customer Service Advisor - Social Care

Join Our Team as a Social Care - Customer Service Advisor!
Are you passionate about making a positive impact on people's lives? Do you have experience in healthcare and Customer Service? Pertemps is currently recruiting dedicated individuals like you to join our team in Edinburgh City Centre on a temporary basis.
Hours: 36 hours per week
Shifts: Monday - Friday, 08:30 - 17:00
Location: Edinburgh City Centre, office based
Duration: Temporary, ongoing
Pay: £12.81 per hour
Start Date: 11/03/2024
As a Social Care - Customer Service Advisor, you'll be an essential part of our established team, providing vital support to those in need. Your responsibilities will include:

• Taking incoming calls from a wide range of professionals and individuals
• Handling enquiries of a highly sensitive nature
• Making detailed file notes
• Referring customers to other services as required
• Providing valuable signposting to services
• Arranging care packages

Requirements:
Candidates should have previous experience in healthcare and/or Customer Service, possess a proactive and compassionate approach to their work, and be IT literate with strong computer skills.
Extensive Training Provided:
We understand the importance of being well-prepared to excel in your role. That's why out client offers an extensive training period to ensure you have the knowledge and skills needed to provide the highest level of care and service.
IT Literacy and Computer Skills:
In addition to your caring nature, your confidence in using computer systems and IT tools will be a valuable asset in this role. Your proficiency in navigating software and databases will help you excel in delivering top-notch service.
If successful, you will be required to obtain a Basic Disclosure check at a £25 cost to yourself.
If you're ready to make a real difference in the lives of others and want to be part of our dynamic team, we encourage you to apply immediately!