Address
Form of workLocation: Edinburgh
Work Model: 3 days in the office, 2 days from home
Are you ready to invest in your next role? We are seeking a Customer Service Advisor to join our dynamic team. This is an exciting opportunity to work on a hybrid basis from the Edinburgh office, dealing primarily with pension management. You will be responsible for delivering a high level of Customer Service to our scheme members, being their first point of contact. This role offers competitive salaries and comprehensive benefits, including health & welfare, tuition assistance, pension, employee assistance program, career mobility, and volunteer opportunities.
- Hybrid working from the Edinburgh office
- Competitive salary and comprehensive benefits package
- Opportunity to work in a dynamic team dealing with pension management
What you'll do:
As a Customer Service Advisor, you will play a crucial role in providing first-level Customer Service support while learning routines, acquiring experience, and developing skills. Your day-to-day responsibilities will involve communicating with customers through various channels, ensuring all aspects of their pension enquiries are resolved. You will strive to exceed customer expectations by delivering timely and accurate service in a professional manner. Working as part of a team, you will contribute to creating a great workplace culture.
- Communicate with customers through inbound/outbound phone calls and email channels
- Ensure all aspects of a customer's pension enquiry are resolved
- Deliver timely, accurate service in a professional manner exceeding customer expectations
- Understand and utilise company software and processes for efficient work practices
- Contribute to a culture of a 'great place to work' as part of a team
- Maintain a high level of trust by working within the company procedures
- Meet or exceed all performance metrics as defined in your personal performance management plan
What you bring:
The ideal candidate for the Customer Service Advisor role will bring excellent Customer Service skills along with the ability to understand and cater to customer needs. You should possess high-level interpersonal skills and have the ability to communicate effectively across different customer groups. Your skillset should include active listening and responding aptly to customers’ needs both verbally and in writing. The ability to handle customer complaints professionally, ensuring that follow-up actions are completed and recorded is also essential.
- Excellent Customer Service skills
- Ability to understand customer needs and provide the correct solution
- High level of interpersonal skills and ability to communicate across internal and external customer groups
- Skilled in listening and responding to customer’s needs verbally and through written communication
- Ability to defuse and respond to customer complaints ensuring follow up actions are completed and recorded
What sets this company apart:
Our client is committed not only to providing top-notch services but also fostering an inclusive work environment where everyone feels valued. They offer competitive salaries and comprehensive benefits, including health & welfare, tuition assistance, pension, employee assistance program, career mobility, and volunteer opportunities. They believe in the power of a diverse workforce and promote a culture of inclusivity and respect.
What's next:
Ready to take the next step in your career? Apply now!
Apply today by clicking on the link. We look forward to hearing from you!
