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Form of work
SalaryGuest Experience Host / Receptionist
Birmingham
Upto £26,000
Our client is the UK’s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff.
The Reception function in this fabulous building acts as the front line for assisting in all aspects of service delivery... Supporting the Site Director, Operations Manager and Senior Management team, you will be directly responsible for the reception (security, visitors signing in, post collection and deliveries), management of the meeting rooms bookings and the process of the events bookings - ensuring that the highest standards of management, maintenance and services are being maintained whilst having due regard to expenditure and current legislation. You will also plan engagement events for occupiers and execute them.
Responsibilities:
- Promoting a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assuring prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
- Managing the room booking app - assisting tenants and guests with bookings
- Engaging with tenants, giving all those who enter a pro-active welcome and promoting in-house happenings such as events and newsletters etc
- Meeting and greeting visitors to site in a professional, courteous and efficient manner and receiving calls and callers in a timely and professional manner
- Working closely with the Landlord to create a tidy, safe and secure building
- Assisting with the Site Helpdesk, responding efficiently to requests
- Effectively managing meeting room AV requirements by reporting any issues or concerns
- Maintaining filing systems - digitally and manually
- Maintaining lists for local approved suppliers such as courier, taxi services, catering providers and so on
The ideal candidate will have worked in a similar role - either front of house or from a customer service background. Really great opportunity to join a rapidly growing business in a lovely team in a truly impressive building.
Hours of work are Monday - Friday. 8am - 5pm.
