Address
Form of work
SalaryThe role
Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive and busy West Midlands hotel in Leeds Garforth (LS25 1LH).
Guest Service Managers duties include:
- orchestrating the seamless operation of our Guest Services
- collaborating with various departments to elevate our service levels
- constantly innovating to exceed guest expectations
- handling guest requests with precision and promptness
- proactively seeking new ways to enhance the guest journey
- setting the standard for service excellence
Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.
What you’ll bring to the team
To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.
Experience in Food and Beverage, Banqueting, running Wedding and Events would be a BONUS and will make you stand out from the crowd!
Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager.
Benefits
Our rewards package includes:
- Attractive discounts across many major retailers, restaurants, and events – you can save £500 a year (or more) on your grocery shopping!
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
- Robust career development opportunities and support for personal growth
Please see below an indication of a timetable we are hoping to work towards:
Closing date: 16th April 2024
Shortlist and telephone screening: w/c 8th April 2024
Final Interview: w/c 22nd April 2024
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
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