Head Of Customer Engagement, Consumer Lending

End Date
Friday 22 March 2024
Salary Range
£0 - £0
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
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Job Description
JOB TITLE: Head of Customer Engagement, Consumer Lending
SALARY: £99,935 - £142,380
LOCATION(S): Nationwide
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About this opportunity
The Head of Customer Engagement, Consumer Lending is a critical leadership team role within the Chief Customer Office (CCO). It owns the relationship and is a trusted engagement partner into four market-leading lending businesses within Lloyds Banking Group.
The Squad Lead heads a team of approx. 60 colleagues who lead on Customer Engagement and personalised marketing. The team collaborates very closely with multiple other teams to provide a joined-up proposition and marketing approach for our customers. The focus is cross-brand, supporting Lloyds, Halifax, BOS, MBNA, Blackhorse and others.
The role is commercially significant for the Group, supporting millions of Customers and over £330bn of lending balances.
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
Here’s how you’ll make a difference in this exciting role...

• Lead, motivate and further build a team of brilliant marketing professionals
  
• Lead multiple Managing Director level business relationships
  
• Be commercial and data led, potentially but not necessarily with experience of lending products or other financial services products
  
• Be a skilled user of data and marketing technology to deliver communication that changes behaviour - to help customers get the best value from their products, to drive engagement with the franchise, and to deliver commercial value
  
• Be a collaborative teammate who thrives in an agile, outcome orientated environment
  

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual performance-related bonus
  
• Share schemes including free shares
  
• Benefits you can adapt to your lifestyle, such as discounted shopping
  
• 30 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous parental leave policies
  

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.