As Head of Customer Experience & Safeguarding, you will continuously develop at strategic & operational level to lead the successful corporate approach to Customer Care management & senior level Safeguarding oversight.
Key Responsibilities of a Head of Customer Experience & Safeguarding:
- You will contribute to our social care governance processes and will attend meetings of the Executive Management Team, SCG and Quality Subcommittee as required.
- You will ensure excellent quality of records are maintained that can be used to inform a range of processes.
- You will work in conjunction with other Quality leads and Head office departments to ensure we respond our customers’ needs to an excellent level.
- You will take part in relevant multi-disciplinary team meetings (MDT) to ensure we effectively manage any issues that arise and meet our duty of care as regards the quality of life for the people we support.
- Good degree or equivalent.
- Significant proven experience of social care management & oversight preferably under CQC regulation.
- Knowledge and experience of quality assurance processes, safeguarding management in the social care sector.
- Knowledge and experience of delivering high quality Customer care in the social care sector.
- Experience of multi-disciplinary working.
- Senior level management experience.
- Excellent written communication skills, including the ability to draft, proof and edit correspondence, safeguarding action plans and r
- 25 days holiday + 8 days bank holiday.
- Pension scheme with the People’s Pension.
- Company sick pay.
- Life assurance scheme.
- Competitive salary.
As part of our continual pursuit of quality candidates we appreciate and reward candidate recommendations from you if we successfully secure them a position. We will reward you with £300 if you recommend a new candidate to us who is not already registered and we secure them a role for a minimum of 1 month.