Company

Clearwater People Solutions LtdSee more

addressAddressWeybridge, Surrey
salary Salary£750.00 - £800.00 per day
CategoryHuman Resources

Job description

Our client is currently undergoing a major transformation of it Customer Services to improve its customer journey, Service and efficiency. The Head of Customer Service and Transformation will be responsible for the operational and strategic lead for the customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub.
This will be a a hybrid role for The Head of Customer Service and Transforamtion.
Key Responsibilities for the Head of Customer Service and Transformation

  • Lead the establishment and operationalisation of a new Customer Experience Hub, collaborating to engage the workforce in co-designing customer experience initiatives and optimising systems for self-service while ensuring personalised support remains robust and sustainable.
  • Provide strategic leadership and operational oversight for customer experience initiatives, ensuring alignment with the hub's goals of delivering a seamless customer journey, fostering better information dissemination, facilitating effortless interactions, and ensuring swift resolutions.
  • Balance the transformation agenda with providing operational leadership to functions, managing change effectively while maintaining operational stability and performance to ensure uninterrupted service delivery.

Key Experience for the Head of Customer Service and Transformation
  • Substantial and robust senior management experience in a large and complex Customer Services business environment.
  • Demonstrable experience of leading large scale change activity with a focus on understanding, managing and exceeding customer expectations.
  • Demonstrable awareness of the operating context and issues facing local government and the wider economy as well as within the designated functional areas.
  • Substantial knowledge of policy, practice and delivery in the services covered by the Customer Experience functions.
  • Ability to demonstrate personal resilience and determination in overcoming challenges and obstacles to deliver exceptional results.
  • Demonstrable experience as an exemplary people leader able to provide visible and dynamic leadership and embed a culture of performance excellence and accountability.

Please apply as directed!
Refer code: 3355955. Clearwater People Solutions Ltd - The previous day - 2024-05-17 17:28

Clearwater People Solutions Ltd

Weybridge, Surrey
Popular Head Of Customer Service jobs in top cities
Jobs feed

Primary PPA Cover Teacher

Smile Education Recruitment

Leicester, Leicestershire

£120 - £190/day

HLTA (Higher Level TA)

Dunbar Education

Leicester, Leicestershire

£95 - £180/day

Teacher of French and General Cover

Tradewind Recruitment

Wallasey, Merseyside

£153 - £211/day

Science Teacher

Veritas Education Recruitment

Dewsbury, West Yorkshire

£150 - £225/day

Cover Supervisor - Wakefield

Gsl Education - Yorkshire

Wakefield, West Yorkshire

£94 - £110/day

Cover Teacher

Simply Education Ltd

Rugby, Warwickshire

£30,000 - £42,000/annum

KS1 Teacher

Aspire People

Coventry, West Midlands

£180 - £200/day holiday pay

ALN Teaching Assistant

Suppleo Recruitment Ltd

Newport, Wales

£80 - £95/hour

Level 2 Teaching Assistant - Bristol

Prospero Health & Social Care - Bristol

Bristol, England

£90 - £110/day

Nursery Assistant

Anzuk Education

Cardiff, Wales

£13.08/hour

Share jobs with friends

Related jobs

Head Of Customer Service And Transformation

Head of Customer Service and Transformation

Clearwater People Solutions Ltd

£750.00 - £800.00 per day

Surrey, England

4 weeks ago - seen

Head of Customer Resolutions, Training and Technical Services

Iris- Networx Services

£80,000 - £90,000 per annum, inc benefits

Surrey, England

2 months ago - seen

Head of Neighbourhood Contact (London)

Pa Housing

Walton-on-Thames, Surrey

3 months ago - seen

Legal Call Centre Manager (Head of Telephony)

Douglas Scott Legal Recruitment

Guildford, Surrey

3 months ago - seen

Head of Identity & Access Management

Allianz Uk

Guildford, Surrey

3 months ago - seen

Head of Corporate Services

Howett Thorpe

Competitive salary

Surrey, England

3 months ago - seen

Legal Call Centre Manager Head of Telephony

Douglas Scott Legal Recruitment

£30,000 - £35,000 per annum

Surrey, England

3 months ago - seen

Head Chef - Fantastic Opportunity, Expanding Group

Appetite4Recruitment

£42000 - £46000 per annum + benefits, bonus and Tips

Woking, Surrey

4 months ago - seen

Head of Customer Service

Zoetis

Leatherhead, Surrey

4 months ago - seen

Executive Head of Environmental Services

Guildford and Waverley Borough Councils

£92,500 per annum

Guildford, Surrey

5 months ago - seen

Head of Customer Resolutions

Santander Consumer Finance

Surrey, England

5 months ago - seen

Head of Temporary Accommodation & Support

Ackerman Pierce

£40 - £45 Hourly

Surrey, England

5 months ago - seen