Head of Facilities Operations

Facilities Management

• Strong Facilities contract management and controls for all service delivery.
• Hold regular review meetings with all key suppliers to review performance and identify improvements or changes needed to services. Ensure terms of contracts are adhered to, that service level agreements (SLAs) and Key Performance. Indicators (KPI) are achieved and quality standards maintained.
• Report and analyse contract performance to inform policy, strategy, investment and operational decisions. Undertake benchmarking to ensure commercial viability of contracts.
• Liaison with Group Procurement to ensure all DD is followed.
• Ensure that the delivery of the departments' full range of services is appropriate and operates in accordance with SLAs.
• Evaluate overall performance by gathering, analysing and interpreting data to drive continuous service improvement.
• Risk Management controls and ensuring logging, mitigation and tracking plans in place.
• Ensure that appropriate levels of insurance are in place for property, employers, public liability, motor and travel and review these to ensure they are cost effective and suitable to meet the needs of the business.
• Monthly MI reporting with RAG and commentary

Departmental Management

• Manage Facilities Operations department to ensure successful delivery of services and that high quality standards are maintained and appropriate proposals for improvements are made as part of an overall team delivery.
• Conduct staff performance appraisals and subsequent training and development requirements. Ensure that any underperformance or conduct issues are dealt with fairly, consistently and promptly ensuring that clients are not disadvantaged, and that senior management and HR are involved as appropriate.
• Ensure personal development plans are in place and regularly reviewed with colleagues.

Business Continuity

• Assist with the testing, reporting and management of breaches of Business Continuity and assist with the active management of Business Continuity responses in the event of an incident.
• Attend Business Continuity Steering Committee when requested.
• Ensure routine reviews are carried out and the Facilities Risk Register is updated.

Financial management

• Prepare budgets for revenue and capital expenditure, review budgets and provide variance reports and ensure appropriate tracking of costs against budgets.

Health & Safety

• Ensure operations within the Group comply with all statutory and regulatory requirements.
• Ensure the Groups health and safety policies and procedures are up to date and meet statutory requirements.
• Responsible for the monitoring, development and implementation of Health & Safety management and compliance.