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SalaryAre you a strategic leader with a passion for driving growth and fostering strong client relationships? Do you thrive in a dynamic environment where you can make a significant impact? On behalf of my client, an OUTSTANDING national apprenticeship provider, I am seeking an exceptional candidate to join their team as the Head of Key Accounts.
About the Company:
This company is committed to delivering exceptional apprenticeship programmes that make a real difference. Their ethos centres around professionalism, client focus, and social responsibility. They are a leading provider who over the last 8 years have developed an exceptional offer to learners and employers.
The Role:
As the Head of Key Accounts, you will lead interaction with employers across their portfolio, responsible for managing existing high-value partnerships and ensuring these key clients receive high-quality service. Your primary focus will be fostering long-term relationships and maintaining the company’s esteemed values.
Key Responsibilities:
- Manage and nurture existing high-value partnerships, ensuring client satisfaction and retention.
- Oversee the setup and smooth transition of new contracts.
- Play a pivotal role in defining, planning, and rolling out new service offerings.
- Maintain proactive customer relationship management with key clients.
- Facilitate sourcing of therapists for new contracts and manage performance issues.
- Forecast and plan team resourcing in line with sales pipeline.
- Act as the point of escalation for clients, managing complaints and ensuring resolution.
- Analyse monthly management information and present findings in management meetings.
- Drive process improvements to increase efficiency and profitability.
Skills and Qualifications:
- Proven senior management and leadership experience.
- Client-facing and project management experience (PRINCE2 qualification advantageous).
- Recruitment, selection, and employee management experience.
- Proficiency in reporting KPIs and preparing tenders.
- Advanced skills in PowerPoint and Excel, including creating complex flow diagrams and project budgets.
- Excellent presentation skills and an eye for good design.
- Knowledge of the apprenticeship sector is a necessity.
- Willingness to undertake a DBS check.
- Impeccable attention to detail and quality.
Personal Attributes:
The ideal candidate will possess exceptional organisational skills and efficiency, ensuring all tasks are managed effectively. They will demonstrate strong leadership and team development capabilities, inspiring and guiding their team to achieve outstanding performance.
A high level of customer focus and business awareness is essential, enabling the successful candidate to understand and anticipate client needs. Excellent communication and listening skills are crucial, allowing them to build strong relationships and foster trust with both clients and team members.
Confidence in decision-making, along with sound influencing and stakeholder management skills, will enable the candidate to navigate complex situations with ease. They should be a problem solver with drive and determination, capable of overcoming challenges and delivering solutions.
Building trust and rapport with clients is a key aspect of this role. Therefore, the candidate must be professional and well-presented, taking personal pride in their work. They should be self-motivated, tenacious, and proactive, consistently striving for excellence.
As an inspiring and motivating leader with an innovative mindset, the candidate will encourage their team to think creatively and challenge the status quo. They must remain calm and composed under pressure, maintaining professionalism in all situations. A strong sense of ethics and integrity is fundamental, ensuring the candidate upholds the company’s values at all times.
For more information about this exciting opportunity, please get in touch with me directly.
