Head of Planning

HEAD OF PLANNING  – LUXE DIVISION

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. 

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

If you join the L’Oréal Luxury Division, you’ll directly contribute to providing our consumers the best products and brand experience by making it unique for them.

Thanks to our strong, balanced and complementary portfolio we are able to meet the needs of every consumer, at every price level.

Our portfolio makes up 26 brands of which 17 are global, including the highly-aspirational and multi-expert ones such as Lancôme, Yves Saint Laurent and Giorgio Armani. Our incredible strength comes from allowing us to win in any environment; the most important one being the teams, which are talented, diverse, committed, passionate in every region, country, department, and function.

As part of the Business Planning team, we are currently recruiting for the exciting role of Customer Business Planner for Luxe. The Customer Business Planner will be the key pillar and point of contact across key stakeholder functions. You will have the opportunity for exposure to every step of the business plan as you work with brand partners to build a consensus customer forecast.

You will

As Head of Planning, you will lead the Planning Function for LLD and play an active role in the Luxe Supply Chain Management Committee. This role manages a team of 14, with 3 direct reports - Senior Demand Planner, Senior Supply Planner, and Senior Launch Planner.

You will define and mobilize your team to execute a vision for the planning function that improves supply chain performance, meets the current and future needs of the business, and incorporates best practices. 

You will be responsible for ensuring the smooth running of the divisional S&OP process:

?    Robust forecast validation process by brand incorporating commercial insights and channel view

?    Supply meets demand

?    Stakeholder engagement and needs are met

?    The control of supply chain costs in-line with budget 

?    Audit compliance

?    Continuous improvement of Planning operations

You and your team will be accountable for:

?    Sales forecast process 

?    Stock availability and order fulfilment

?    Catalogue and product lifecycle management

?    ORL Management (Excess & obsoletes, Destructions, Returns, and Clearance)

?    Transmission accuracy and follow-up with S&OP Team

?    Regulation conformance 

You will build excellent relationships both inside and outside of the LLD Division and foster an environment of collaboration and adoption of best practices between teams.

You will proactively seek improvements and support the delivery of business projects where necessary

You will lead the budget process and objectives setting for planning defining KPIs (Forecast, Availability and Service), Costs (Stock and Excess & Obsoletes) and improvement projects.

You will be responsible for the recruitment, development, and management of the Luxe Planning Team.

You have

Experience & Skills

?    Supply Chain Management, 5 years + experience with a strong understanding of S&OP

?    A creative thinker, willing to challenge existing processes and propose solutions

?    Confident managing complexity in a time-pressured environment

?    Experience in delivering results through cross-functional collaboration

?    Strong networking skills – cross-divisional and geography, to borrow with pride best practices, review and improve processes. Share best practices with the wider team in turn.

Stakeholder Management 

?    Ability to engage and positively influence internal & external stakeholders by adapting communication style

?    Confident dealing with and influencing people at all levels across the business

Excellent Communication 

?    Strong communicator, can establish effective relationships both internally and externally

?    Be able to effectively communicate with stakeholders at all levels and simplify complex messages

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.  

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.  

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.