Helpdesk Administrator

As Helpdesk Advisor, you will be the first point of contact for incoming email and telephone enquiries, closely liaising with council residents to ensure consistent communication and customer service is provided, whilst coordinating with the works team so that the works carried out meet the specified requirements.

• Managing field engineers and their maintenance schedules.
• Scheduling works / allocating jobs / co-ordinating workload.
• Developing ongoing relationships with tenants.
• Raising purchase orders, ordering materials.
• Processing invoices.
• Updating and amending database.

Your professional telephone manner, alongside good organisational and time management skills will ensure you deliver all aspects of these tasks to a high standard. Your ability to work under pressure in a fast-paced environment, will contribute towards a fun and rewarding career.
Previous experience help-desk / client support experience within Housing Associations / Property Maintenance / Facilities Maintenance would be ideal. You will be a good team player, quick to learn with a good working knowledge of word, excel & outlook and client portals.