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SalaryWe are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk.
The successful applicant will be working within our reactive maintenance contract on our customer helpdesk.
Responsibilities:
- Prioritising and logging faults on the correct database.
- Providing high quality first point of contact service for all our customers reporting into the helpdesk.
- Assisting with the co-ordinating of engineers and proactively dealing with their queries.
- Dealing with outside contractors to arrange attendance to localised faults.
- Providing clients with timely updates on the current status of their jobs.
- The submission of paperwork to the client within the agreed timescales.
- Accountable for the accurate updating of the day diary as work progresses.
- Arranging site meetings/visits between clients, contractors and operatives.
- Updating the PPM database.
- Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department.
- Typing and amending ET&I paperwork as required.
- Accountable for facilitating invoicing/applications.
- Raising purchase orders in line with departmental requirements.
- Highly proficient IT skills including competence in MS Project, Excel, Word and CAD
- have good communication skills, fluent in both written and oral English - the ability to communicate confidently and clearly is imperative
- Ability to work to tight deadlines
- The ability to influence others and co-ordinate work flows
- Reliable, punctual, well organised
- Experienced in providing diverse and flexible administrative support
Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday.
KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan, Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending.
KH Engineering Services Limited are an equal opportunities employer
