AddressDuties/Responsibilities
We are currently recruiting for a Helpdesk Administrator to join our team in London Canary Wharf working Monday - Friday 40 hours per week 08:00am - 17:00pm.
Job Purpose:
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.
Principal Accountabilities:
- Receive all visitors to the CEPR main reception in a professional manner
- Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
- Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
- Receive recorded and special deliveries and log and contact client before 10.00 am
- Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
- Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
- Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
- Set up of the conference rooms including all AV equipment
- Book meeting rooms, taxis, car hire and hospitality as directed.
- Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
- Assist management team as and when required with admin matters
- Provide all monthly billing reports to the Business Support Team
- Manage client exhibitions, mobile phones contract, copiers and internal accounts
- Manage emergency phone and tannoy system
- To be dressed in correct uniform at all times
- Managing helpdesk- logging tasks received via phone call, email, QR code, self reporting
- Scheduling PPM visits
- Monitoring SLAs to ensure maximum achievement rate
- Raising purchase orders
- Timesheet submission for on site team
- Supporting completion of KPI
- General facilities administration
- Supporting Finance Admin with monthly billing
- Supporting wider FM team with day to day activities
Person Specification
- Customer focused
- Ability to communicate effectively
- Flexibility
- Team orientated
- Previous healthcare experience preferred
Benefits
- 25 days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days
- Industry leading Maternity & Paternity Policies Real Living Wage Employer
- Refer a Friend scheme
- Extensive Learning & Development opportunities - including opportunities for progression.
- Discount Shopping, Gym, Days Out
- Bike To Work Scheme
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Occupational Health - Making a positive change to Health & wellbeing at work.
- Various Rewards & Recognition Awards
- x11 RoSPA Awards for Health & Safety achievements in 2022
- Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards)
- Stable employer with long-term prospects on the contract
