AddressHelpdesk Administrator- Heathrow Immigration Removal Centre
£27,000 per annum
Pension and life insurance
Generous holiday allowance
Free Parking
Meals on duty
Use of on-site gym
Discount vouchers across hundreds of restaurants and retailers
Job objectives and responsibilities
- To provide an effective and efficient helpdesk and administration service to FM Services, including being the first point of contact for all FM queries and requests.
- To operate and update the FM systems used to manage and control all FM activities
Main duties and accountabilities
- Provide comprehensive administrative support to FM Services ensuring that work is completed accurately, effectively and efficiently so that the office runs smoothly at all times.
- Operate the helpdesk function and act as the first point of contact for the department, dealing with queries and job requests logging and updating details on the FM management system
- Escalating incidents to the FM team, the Authority and third parties as detailed in the escalation procedure to ensure prompt resolution.
- Produce and distribute, as required, documents, reports and information in a timely manner consistent with the Authority's requirements and company standards of efficiency and accuracy.
- Create and maintain manual and computer records and files, including PPM and reactive maintenance systems, such that records are up to date and information can be accessed readily.
- Take minutes of meetings and circulate agendas so that contents of meetings are accurately recorded and circulated and participants and others informed.
- Maintain diaries; arrange appointments, meetings, travel and accommodation as required.
- Type and compose letters on matters as required in order to support the efficient administration of FM Services.
- Screen incoming communications, answer routine questions, take messages and/or refer on to internal contact.
- Undertake financial administration as required including initiating Purchase Orders and verifying Invoices in line with company standards.
- Maintain comprehensive stocks of all forms, documentation and as required order equipment and materials ensuring it is available when required.
Person Specification
- Previous relevant administrative experience is required.
- Experienced in operating FM management systems is desirable
Please see below for the Care + Custody competencies and Mitie values and behaviours that are important for this role.
