Helpdesk Administrator

Helpdesk Administrator
£25,000-£30,000
North West London
Our client is a high end and prestigious corporate security company with offices located in North West London. We are currently recruiting for a Helpdesk Administrator with a strong background in client/customer services to join their team on a full time basis. This role is fully office- based Monday-Friday and offers parking and ample career prospects.
Duties will include;
* Liaising with clients and new customers via phone and email
* Assisting with the co-ordination of the service division and helpdesk
* General administration duties
* Coordinating engineers and sub-contractors to attend client sites for call outs, installation or repairs/maintenance
* Scheduling the engineering teams and sending quotes for remedial works
* Building relationships with suppliers
* Dealing with incoming stock deliveries and ensuring engineers are equipped for projects
* Assisting with new projects that arise
* Providing high levels of customer services
Key skills:
* Previous experience in a helpdesk or customer service focussed role
* Excellent communication skills both written and verbal.
* Strong IT skills
A lovely opportunity for a Helpdesk Administrator to join a growing company which offers progression and career prospects. Contact us for further information on this opportunity.
Thank you for your application. Due to the high levels of interest in this position it is not always possible to contact you if your application is unsuccessful.