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Form of work
SalaryRole: Helpdesk Administrator
Location: London, E1 Site Based, No WFH
Stat Date: ASAP
End Date: 28/06/2024
Rate: 13.50p/h PAYE + Holiday
Hours: 40hrs p/w Rotation: Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00 (usually 3 earlies and 1 late)
1st Step Solutions are working on behalf of a leading UK Construction Contractor that have a requirement for an Helpdesk Administrator to join them on a 3 month contract. This is a full time office based position and you will need to complete an Enhanced DBS.
Duties:
To support in the provision of maintenance services with day to day activities.
Ensure that defined administrative functions of the department are carried out in a timely efficient manner.
Maintain record keeping systems for the department, some of which will be computerised.
Open and distribute all incoming mail.
To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager.
Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
General day to day administrative duties
To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management.
Updating of the system with information from sub-contractors.
Updating of the system with information from operational staff members.
To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required.
To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.
Skills/Experience:
Good basic knowledge of computers and software.
Performing in a busy and demanding Office Environment.
Previous customer experience, able to provide a professional and supportive Customer Service.
Maintain accurate data records.
