Hgv Service Advisor

Our client is a well-known and reputable HGV dealership with market-leading name and many depots nationwide. Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their busy depot.
Rotating weekly shift pattern - Monday to Friday
Week 1 - 0600hrs to 1400hrs
Week 2 - 1000hrs to 1800hrs
1 in 4 Saturdays 0700hrs to 1200hrs
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Your role
As a Customer Service Representative you will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint. As single point of contact for the customer, providing relevant, accurate and timely ensuring that customer expectations are managed at all times.
Responsibilities will include:
* To manage the Reception area and be the main point of contact for customers
* Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
* Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
* Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
* Proactively up-sell products and services to the customers, gaining agreement through selling the benefits of identified repair solutions in a professional manner
* Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis.
What’s in it for you?
Benefits of working for us:
* Competitive salary with overtime available
* Bonus Scheme
* 25 days holiday + bank holidays raising to 30 days
* Enhanced Maternity/Paternity leave
* Pension and Life Assurance
* Health Cash Plan
* Employee Assistance Programme (wellness, mindfulness & counselling)
* Employee perks scheme - offering discounts on a range of services including retail and leisure
* Plus much more
Your knowledge & experience?
* Able to work in an organised & methodical manner in a fast moving environment
* Have excellent communication and negotiation skills
* Able to identify customers’ needs & propose appropriate solutions
* A proactive approach which ensures that customer’s expectations are met and exceeded.
* To be able to remain calm and patient in a dynamic business environment
* Basic knowledge of Word, Excel & Outlook applications & general computer literacy
* An understanding of Operators licence and laws and regulations would be of a benefit but is not essential as training will be provided
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