Customer Service Advisor

Manpower are looking for a Customer Service Advisor to work for our manufacturing client based in the Oldbury area.
Permanent
Monday - Thursday 08:00 - 17:00
Friday 08:00 - 16:00
Salary: £25,896 per annum

You will be the first point of contact between the business and the customer base.

Duties:

• Dealing with and maximising all sales enquires by telephone, email and post
• Chasing overdue orders, quotations and monitoring on going projects
• Building strong relationships with existing and new customers
• Maintaining customer files and ensuring contact details are regularly updates by making outbound warm calls to previous customers
• Generating business leads from warm calls
• Respond promptly to customer enquiries
• Record details of enquiries, comments and complains
• Provide pricing and delivery information
• Set up new customer accounts
• Process orders, forms, applications and requests
• Carry out full stock count procedures
• Attend regular sales meeting

Requirements:

• Strong competency in using Microsoft office applications
• Excellent problem solver
• Good time management
• Must exercise good Customer Service skills to both internal and external employees and customers
• Self-motivated and focused
• Attention to detail
• Reliable and trustworthy

If you have the above experience, please apply now with an updated CV!