Hia Technical Officer

Job Title: Technical officer
Location: Farnham House, Stevenage
Starting Salary: £32,076 with the opportunity to progress to £34,834
Hours: 37 per week
Contract: 3 year fixed term or secondment opportunity

Diversity: We are an inclusive employer and value a diverse workforce

Job Duties:

The Hertfordshire Home Improvement Agency (HHIA) are looking for a Technical Officer to work in a progressive and dynamic team. We are looking to recruit an outstanding, enthusiastic and organised person, with excellent communication and negotiation skills.

Hertfordshire Home Improvement Agency (HHIA) is part of an innovative amalgamation of resources from 6 Districts to provide a service that supports the independence of residents.

Technical officers are dedicated professionals who work closely with individuals and families, managing their cases in a way that successfully connects them with various forms of assistance and adult social care.

The Technical Officer role will work collaboratively with Occupational Therapists, Case Workers and colleagues across the Health and Adult Social Care sector to provide advice and supervise repair, improvement, and adaptation work to our clients' homes.

The purpose of the role is to ensure that you provide high quality, effective, efficient and appropriate services to all clients and customers in accordance with policies and procedures and to work as part of a team to ensure the service needs are met.

HHIA will help you develop your career by providing development and support whatever your level of experience.

About you:

You will have experience of working with older people and or people with disabilities and demonstrate a genuine commitment to always providing consistently high quality standards

You will have great communication skills, as you will liaise with internal and external partners and the various organisations involved in delivering key customers services.

You will be highly organised with a strong customer focus.

You must have access to your own transport to visit clients around Hertfordshire.

Desirable:

To have knowledge of the Disabled Facilities Grant

To have knowledge and understanding of the Housing Grants, Construction and Regeneration Act 1996

To have an understanding of council and housing departments

Closing Date: 3 March 2024
Interview Date: 11 March 2024

Additional Information

Benefits of working for us:

• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

Disability Confident: We are proud to be a disabilty confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving Roles Only: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.

How to Apply

As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'.

1. What experience do you have, undertaking Technical Officer duties?

2. Can you describe your ability to organise workloads and manage projects without direct supervision

3. What experience do you have, working within a local authority and adaptations

4. Can you describe what experience you have to communicate effectively, orally and in writing with a wide range of people including those with communication difficulties

If you do not provide answers to the questions and upload to your application, your application will be rejected.