Hire Desk Manager

Job IntroductionHire Desk Manager - Stoke - Monday to FridaySpeedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!As a Hire Desk Manager, you will run and lead a team of Hire Controllers to ensure the smooth day to day running of your Hire Desk, catering to the every need of our customers. You will meet budgeted targets and expectations, with overall responsibility for people and process management, ensuring improvements in customer service, performance and productivity for the team and monitoring KPIs to ensure operational excellence at all times. What you’ll need:Essential SkillsProven ability to motivate and manage a large team demonstrating influencing and persuasive skills, gaining buy in from stakeholdersDemonstrable strong coaching and development skillsPrevious management experience gained in a similar settingCapable of developing strong relationships internally and externallyTrack record of delivering high levels of customer service to internal and external customers.Flexibility in all areas of the roleComputer literate including Microsoft Office i.e. Excel, Outlook, etcAbility to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.DesirableExperience of working within the hire industryAble to demonstrate success/improvement  in areas of department results and performanceWhat will we provide? We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!What we offer:26 days holiday (plus bank holidays)Life assurancePension SchemeCanteen facilities95% discount across the Speedy brandOpportunities for training, development and career progressionMy Staff Shop: discounts and offers for shopping etc. across many suppliersGreen Commute Initiative: Work scheme for cyclingVita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial managementSpeedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.Link below to our policies in line with our ESG Governance.https://www.speedyservices.com/esg/governanceAll applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.