Home Ownership Recovery Officer/Admin - Housing

What's involved with this role:
Temporary Home Ownership Recovery Officer/Admin - Housing
Job Ref: Essex TCL 15897
Pay Rate: £12.05 per hour PAYE
Hours per week: 36.25 Monday – Friday, 9am to 6.15pm
Role Length: This opening assignment is for 8-9 months
City: Basildon
Hybrid working - in the office a minimum of 2 days per week.
The post holder will work within the Home Ownership Team who will be responsible for the billing and collection of Service Charges, Major Works, District Heating usage/Standing Charge, Shared Ownership Rent Collection and Housing Sundry Debtors. The team is also responsible for the Tenant's Right to Buy Scheme, Shared Ownership Estate Management and Leasehold Management.
Key Responsibilities:
Work within the Home Ownership Team dealing with all aspects of income collection.
Will be in frequent contact with members of the public on the telephone and face to face, at home and in the office, interviewing and drafting responses to queries.
Deal with members of the public who are distraught or aggrieved at the application of recovery procedures.
Input and changes in data on computer systems, verifying information and updating records.
Deal with enquiries and correspondence in respect of monies of leasehold management and monies due to the Council.
Have a knowledge of relevant legislation, recovery procedures and keep abreast of changes.
Follow up on income/expenditure information received and verify its accuracy.
Prepare, check and despatch various forms and notices.
Update computer records, working within prescribed timescales and checking the work of others as necessary.
Maintain the ASH records and train HOT staff on recovery procedures contributing to service improvements on these procedures and the introduction of flexible payment options.
Liaise with outside collection agents and employers.
Liaise with internal departments and answer enquiries from Members, deal with complaints on recovery and leasehold matters.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Skills & Experience:
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Demonstrable experience of working in a debt recovery environment.
Experience of managing tight deadlines and working under pressure.
Up to date knowledge of relevant legislation and recovery procedures.
Excellent numeracy and written skills with professional telephone manner.
Experience of prioritising workload and the ability to multi-task.
Experience of customer/public contact demonstrating good communication and interpersonal skills.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Essex TCL 15897
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.