Hospitality Manager

Job Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Critical Skills & Experience Requirements

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.

What We're Looking For

• Prior experience in restaurant, hotel or leisure management experience
• Management experience in a high-volume environment is desired
• Management experience in a corporate hospitality environment is desired
• Excellent communication, time management and organization skills

In return we offer

• 33 days leave (inclusive of bank holidays)
• Flexible working hours
• Continuous professional development in a fast-growing company
• Food and Beverage discounts
• Discounted use of Topgolf, extending to friends and family

Salary Range £25,820- £27,820+ up to 10% bonus

You will be required to provide a valid Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of valid right to work documentation'.

As applicable you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide.

Job Type: Full-time

Pay: £25,820.00-£27,820.00 per year

Benefits:

• Employee discount
• Referral programme
• Store discount