Address
Form of work
SalaryWe are currently recruiting for an experienced Hotel Receptionist to work within the front office team at Castle Bromwich Hall Hotel, and someone to join our sales team.
The Role: Reception
A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a warm and welcoming personality. You are key to our guest service experience throughout our stay.
This role is available for an up to- 40 hours per week contract working over 5 days in a variety of different shifts. If you are enthusiastic about delivering excellent customer service and working in a fast paced environment, we would like to hear from you!
Job responsibilities:
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area through our guestline system
Must have previous Hotel Reception experience
The Role: Sales
We are looking for someone to join our sales team to build, promote the image of the hotel and it's outward facing profile.
- manage website, social media and comments
- undertake show-arounds for guests and prospective wedding parties
- respond to enquiries, comments, feedback,
- grow database of our clients, outreach and responses.
Job Types: Full-time, Part-time
Pay: £13,000.00-£20,500.00 per year
Expected hours: 16 – 40 per week
Experience:
- sales/customer facing: 3 years (preferred)
- Hotel receptionist: 3 years (preferred)
Language:
- English as a native language/ highly proficient fluently (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
