Housing Benefits Officer

Northern Ireland Housing Executive - Housing Benefits Officer - Lisburn

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential.

About the role:

• Hourly Rate: £11.98 per hour
• Location: Lisburn
• Hours of Work: 37 hrs per week, Monday to Friday 9.00 am – 5.00 pm
• Holidays: 35 days pro rata
• Duration: Temporary, ongoing
• Closing date for this vacancy is 24th June 2024, however you can register your interest for current and upcoming public sector positions by applying today

Housing Benefit Assessment Officers will be responsible for the processing and assessment of Housing Benefit claims. Duties will include:

• Provide housing advice and assistance to people, who often have complex needs or are facing difficult circumstances, with a focus on preventing homelessness. The post will also involve duties within the telephony sector.
• Assess Housing Benefit applications as directed by the Team Leader.
• Makes decisions based on the interpretation of Housing Benefit Regulations
• Deal with queries by telephone or in person
• Complete Searchlight checks and utilise other government systems to ensure accurate HB assessment

Criteria:

Applicants must provide evidence by the closing date for application that they meet the following essential criteria:

Possess one of the following:

a. A Levels or equivalent level qualification (Level 3*) and can demonstrate 1 years’ relevant experience.

b. 5 GCSEs or equivalent level qualification (Level 2*) to include Maths and English at grade C or above and can demonstrate at least 2 years’ relevant experience.

Exceptionally, candidates not holding the above level of qualifications but with 3 years’ relevant experience** with evidence of training / learning in Housing Benefit related matters may also be considered.

Can demonstrate experience in at least two of the following areas:

a. Experience of the implementation or operation of policies and procedures relating to Housing Benefit or other Social Security benefits.

b. Experience of using i-World system in the administration of Housing Benefit.

c. Experience of working in an administrative role.

Can demonstrate: (To be assessed at Interview/Assessment)

a. Ability to work accurately under pressure

b. Ability to work as part of a team

c. Strong customer orientation

d. Excellent attention to detail

As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

If you're interested in finding out more apply online, email your CV to or give Wendy a call on to find out more.

Riada Resourcing is an equal opportunities employer.