Housing Officer

Do you have a genuine passion to want to help people sustain their accommodation?
We are currently recruiting a Housing Officer to join our small friendly Estates Team.
The Estates team supply quality housing for our supported accommodation clients, fit for purpose offices for staff and provide an efficient property management service.
About the role
Working as part of the Estates team you will assist in the delivery of our housing management services which will include but not limited to directly managing and dealing with tenants, maintaining tenancies and lettings, dealing with anti-social behaviour, producing tenant welcome packs, managing the void process and carrying out end of tenancy property inspections.
You will speak to clients on the phone, face to face and by letter, and you will work alongside the team of Support Workers, finance department, landlords, social services, the police and other external agencies.
This role will directly contribute to changing the lives of vulnerable and homeless people by supporting them to maintain their accommodation. Dealing directly with clients this job can be highly rewarding and although demanding on several levels, it’s also a varied role that will keep you stimulated.
This role offers hybrid working, we have offices in Oxford, Milton Keynes, Aylesbury and High Wycombe so can be flexible on office location. You will be expected to travel to our properties most of which are in Oxfordshire, and offices when required therefore a drivers licence and access to a vehicle is essential.
This role is full time working 37.5 hours per week, Monday – Friday.
Salary £25,380 - £28,949 per annum, dependent on experience.
Closing date: Friday 19th January.
Interview date: Tuesday 30th January and Thursday 1st February
About you
You will have professional experience in housing management, and a good understanding of dealing with tenants from a wide range of backgrounds. It would be amazing if you have knowledge of housing best practice and legal requirements, however as long as you are willing to research then this is not essential.
Your excellent communication and customer service skills allow you to deliver messages in a clear way, managing expectations, whilst understanding the importance of building effective relationships and working collaboratively with our clients, colleagues and external agencies, treating people with respect, dignity, and empathy.
You have strong IT skills and are highly organised, calm under pressure, a strong team player who can also work on your own initiative, and most importantly, like our charity, you are passionate about our no-judgement, person-centred approach.
About Connection Support
At Connection Support, our team of 200 staff members and 150 volunteers work alongside people to overcome life’s challenges, with the goals of solving homelessness and achieving independence.
We do this through our values of empowerment, collaboration, compassion and taking a personalised approach in all aspects of our work. Our projects are focussed on homelessness and housing, mental health, family support, young peoples’ support, and refugee resettlement.
We have been named as one of the top 10 charities to work for in the UK by Best Companies. The wonderful people at Connection Support are committed to supporting everyone in our society to become safely and sustainably housed, and to live as independently as possible, so you will be joining an organisation that makes a difference to its communities and will also support your development, offer extensive training, and truly value your dedication and commitment.
We are committed to being a proactively inclusive organisation and ensuring good EDEI practice is embedded in the workplace culture, and that everyone who interacts with Connection Support is valued, treated with respect, and has a positive experience.
Should you require additional support with your application, or making adjustments to our recruitment process please don’t hesitate to ask. We are more than happy to help, drop us an email or call direct to discuss your requirements.
Connection Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
We also offer 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, the ability to sell a week’s annual leave, eco travel incentives, childcare discounts, retail discounts and much more.

Proud member of the Disability Confident employer scheme