Housing Performance & Improvement Manager

Job Introduction

This role will take the lead on making sure we meet the newly published Consumer Standards that set the outcomes all social landlords in England must deliver. 

You’ll collate, coordinate, and support our housing service delivery teams’ performance, as well as reviewing and streamlining systems processes, making sure we are getting good value for money, and ensuring we conform to all regulatory reporting requirements. 

We consult with tenants and leaseholders on how we shape and deliver our services and you’ll also consider these local needs.  

Experience of working in social housing will be beneficial, and knowledge of legislation and regulatory requirements is essential. 

Main Responsibility

To lead on transition and compliance with the new Consumer Standards, and other relevant legislation impacting on our landlord responsibilities

To provide clear, timely and accurate reporting to the Landlord Board and Heads of Service, identifying gaps, trend analysis and proposed performance metrics to improve the service

Leading and co-ordinating engagement, including co-ordinating consultations with tenants, leaseholders and other stakeholders

Learning from feedback from previous consultations and Tenancy Satisfaction Measures (TSM), to increase levels of engagement with our tenants and ensuring engagement is wide ranging.

To lead on the preparation of housing policy changes to ensure compliance with council standards of service delivery; statutory and regulatory requirements

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The Ideal Candidate

The ideal candidate will have a wide range of communication skills, with the ability to communicate effectively and work with a number of different stakeholders, including other Housing teams, tenants, councillors, the regulator and other councils.

Experience of working in social housing management with local authority or housing association for a minimum of 2 years

Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you and BPSS referencing 

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.

• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.

• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.

• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.

• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.