Hr Administrative Assistant

• Job Type: Full-time
• Location: NR4 (Hybrid)
• Salary: £13.11 per hour
• Duration: Temp until mid June, possibly to be extended

We are seeking a dedicated HR Administrator to join our busy HR Service Team. In this role, you will be instrumental in delivering an efficient, effective, and customer-focused HR service to staff and managers. You will also provide routine administrative support to the HR Business Partnering team. This position is ideal for someone who is passionate about HR and thrives in a dynamic environment.

• Provide a high-quality HR service to staff and managers, addressing general HR queries and advising on policies and procedures.
• Maintain a thorough understanding of HR policies and procedures to ensure compliance with employment legislation.
• Administer HR processes and handle HR Service Team communications, including phone, Live Chat, and email queries.
• Escalate complex or unique queries in line with formal escalation processes and manage queries to agreed Service Level Agreements.
• Build and maintain positive relationships across the organisation, offering flexible support and ensuring efficient resolution of issues.
• Support the HR Business Partnering team with general HR activities related to the employee lifecycle, including preparing routine letters, arranging meetings, and administering casework.
• Attend meetings to take notes, organise follow-up actions, and handle Occupational Health referrals.
• Manage routine flexible working and family-friendly requests, including drafting and issuing contract change letters.
• Monitor and administer fixed-term contracts and coordinate the probation process.
• Maintain accurate staff records and ensure payroll-related administrative tasks are completed to a high standard.

• Proven experience in an HR administrative role.
• Strong knowledge of HR policies, procedures, and employment legislation.
• Excellent customer service skills with the ability to manage queries efficiently.
• Strong organisational skills and attention to detail.
• Ability to work flexibly and adapt to the evolving needs of the HR Service.
• Proficiency in HR systems and Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Commitment to confidentiality and data protection.

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