Key responsibilities:

HR

• The provision of an advisory service to management on all personnel related matters including employee relations, performance management, flexible working, maternity/paternity pay, recruitment and selection, payroll and training and development, preferably from a retail /hospitality background

• The provision of advice, information and guidance on personnel policy

• To assist with disciplinary, grievances and appeals as necessary and completion of all written communication to employees on these matters

• Development and implementation of the company’s personnel policies and procedures

• Interviewing and selecting store management and sending out the necessary letters regarding offers, inductions etc.

• To assist with store recruitment as and when required

• To act as a point of reference for Managers on all matters relating to employee benefits, remuneration etc

• To improve Managers’ general understanding of recruitment practice, legislation and regulations

• To maintain relationships with key third parties e.g. the payroll department, pension advisors etc.

• To audit Managers on their HR KPIs

• To assist the HR & Payroll Assistant in maintaining accurate personnel records for all employees in the HR database and office files

• To assist in keeping all job descriptions up to date

• To support colleagues with job searches during times of restructure

• To run the CV clinic as required

Training

• To maintain the Hamleys training Academy - a training programme that encircles all levels of our retail teams from their initial contact with the Company through induction, basic and advanced sales training, supervisory training and finally through to management development and career progression

• To advise and oversee the STP process in stores and analyse the PDPs.

• To identify training needs and work with the Head of HR in providing & delivering training plans/interventions, utilising internal materials and personnel where possible

• To assist the Training and Recruitment Assistant in maintaining training records

• To work with the T&RA and other internal personnel to design, organise, produce and deliver cost effective training programmes and records systems

• To prepare and facilitate the necessary training courses to staff of all levels from all areas of the business

• To work with key internal personnel to design, co-ordinate & execute training weeks for new store openings & new store management training etc.

• To coach management in all areas of the business as required

• Work with the T&RA to organise & maintain product training within Hamleys

• To manage the Hamleys training library

• To maintain a system for evaluating the effectiveness of all training interventions within the business

Ad-hoc

• Ad hoc projects as required as directed by the Head of HR

To assist with employee engagement, retention and communication initiatives, e.g. the newsletter, award schemes, HGF, culture/breakfast club

• To assist with H&S across all sites and play an active role in the H&S committee

• To support the business with change management as required

• To manage the Mystery Shopper process by compiling & distributing summary reports & working with Managers to improve standards as required as well as celebrating success

PERSON SPECIFICATION

Acquired knowledge

• A sound working knowledge of employment law/training and a track record of practical implementation
• A record of providing sound employee relations advice to managers
• Experience of developing, reviewing and implementing policies and procedures
• Experience of writing tailored training programmes to meet the needs of individuals following training needs analyses
• Extensive experience of training delivery
• Strong recruitment skills
• Ideally, previous experience of retailing, managing recruitment , managing training and project work
• Desirable, CIPD qualified (training & HR)
• Computer literate

Impact on others

• Excellent communication and interpersonal skills
• Display a professional image at all times
• Able to build strong, effective and credible relationships with people across the business and raise the profile of HR/training throughout
• Able to communicate orally with confidence and relate well to all categories of employee within the organisation
• Conscientious

Innate abilities

• Required to adopt a pro-active approach to identifying and delivering personnel/training solutions
• A strong and influential character, capable of bring new ideas and concepts to the business
• To learn the job requirements and perform effectively in a short time scale
• Potential to pick up the organisations culture/systems quickly

Motivation

• Flexible/adaptable – can deal with a variety of HR & training matters
• Can cope with mundane aspects of job as well as high profile activities

Adjustment

• Achieves and reacts calmly to time pressure deadlines
• Conscientious, well organised and thorough in task completion