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Form of workJob Title:H.R Employee Relations Case Handler
Salary: £28,000 - £30,000 DOE
Office: Hybrid working, 3 days office
Hours: Full Time
Start Date: March 2024
About the Role
Working within the H.R Department supporting the E.R Team.
The Employee Relations Consultant will provide day-to-day support on a variety of Employee Relations issues, working experience of case management is also preferable for recording case management activities.
Employee Relations Consultant will manage Employee Relations issues for managers and employees and assist the ER / HR Management Team.
Working on multiple cases at one time.
Responsibilities
- Provide commercially focused operational ER support to the business.
- Consult with Managers and Employees to provide guidance on Employee Relations and to facilitate the resolution of issues consistent with policies and practices.
- Be the first point of contact for HR policy/ER advice queries and to facilitate early resolution of ER issues.
- Handles performance, disciplinary, grievance and termination issues for managers.
- Supporting to resolve issues as informally as possible or ensuring that the formal processes are carried out in line with HR Policy and procedure.
- Following the appropriate case escalation and notification guidelines based on the subject matters.
- Accurately record all ER related case work on the Employee Relations system and escalate complex ER issues to the Employee Relations Manager for advice, support, and guidance
- Ensure all documentation and full employee consultation is followed and in line with company policies.
- Handles all sickness, absence cases, review meetings and capability reviews.
- Resolves problems researching questions and exploring answers and alternative solutions, and consulting with others, as needed, prior to recommending appropriate actions.
- Able to handle emergency situations according to company policies & procedures.
- Provide support and guidance to the management team.
Requirements
- CIPD Qualified or qualified by experience within a similar position.
- Prior experience in a similar level role
- Handling high volume and complex ER cases
- Proven experience as an Employee Relations Manager
- Understanding of UK employment laws and regulations
- Strong interpersonal and communication skills, with the ability to build trust and rapport at all levels of the organisation
- Excellent problem-solving and conflict resolution abilities
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