Hr Officer - 12 Month Ftc

Job Title: HR Officer

Reporting to: HR Business Partner

Contract: 12 month fixed term contract

Contracted hours: 37.5 per week

Location: York City Centre/Hybrid with travel to our sites

Grand Central (GC) is an open-access train operator linking the North East and West Yorkshire with London. We provide the smaller communities on the East Coast Main Line with direct access to London, at affordable prices.

GC may be a small operator in the railway industry, but we have a big impact. Working within this industry can be complex at times but if you are willing to roll up your sleeves, get involved and lend a hand when needed, the experience will be invaluable.

We have business locations at Sunderland, Eaglescliffe, Bradford, Wakefield, York, and London. Therefore, travelling on our trains to our locations will be part of the role meaning that on occasion flexibility is required but we are more than accommodating with working hours. 

We are part of Arriva Rail Services which is formed of Grand Central Rail, Arriva TrainCare and Arriva Road Transport Services (ARTS) and we work closely with Arriva Train Operating Companies. Therefore, this is a perfect opportunity for you benefit from the best of both worlds by working for a relatively small organisation and being involved in projects with the larger businesses. This role comes with plenty of opportunities to get involved in project work that will shape the future of Arriva and passenger transport operations.

We are looking for an individual who is curious, has a problem-solving approach and isn't afraid to speak up with new ideas and suggestions on how we can continue to deliver the best possible service to our people and their needs, no matter the circumstance.

With a people centred approach, it's essential to us that our colleagues feel their voices are heard and that we continuously adapt and grow. Without their hard work and dedication to our customers and our business day in, day out we wouldn't be where we are today, and this is something we are very proud of. That's why we always aim to do the right thing, not the easy thing and where we can do better - we want to know!

Check out below for more information on the role and if this sounds like your cup of tea, we would love to hear from you!

Role

HR Officer

We are looking for a talented person who has a strong generalist HR background with strong interpersonal and communication skills and the ability to build trust and working relationships with individuals and groups at all levels across the business.

The role will involve being the first line of support to our people and line managers so the successful candidate must have the confidence to coach and advise line managers on policy and procedures so proven experience in this area is a must. We work closely with our three recognised trade unions and therefore, having experience working in a unionised environment would be an advantage.

Responsibilities

The HR Officer will be responsible for a range of activity within the below areas:

• Be the first point of contact for employee relation matters, consulting with the key stakeholders to resolve issues, coach managers in GC processes and best practice.
• Work closely with all departments, assisting line managers to understand and implement HR policies and procedures and advising in policy areas such as absence, performance, grievance, disciplinary, maternity, paternity, adoption leave etc.
• Support end to end absence management; escalating complex cases to the HR Business Partner.
• Responsible for the creation and issue of all HR administration including the maintenance of employee records in line with core HR processes.
• Ensure compliance with GC policies, best HR practice and employment legislation at all times.
• Review processes to ensure compliance with our internal audit requirements
• Support the HR team to ensure accurate monthly payroll processing.
• Support with the train crew medical process ensuring medical records are up to date in line with ORR (Office of Rail and Road) requirements
• Represent the HR team workstreams and projects in relevant working groups and project teams within GC, Arriva and the railway industry.
• Undertake exit interviews and provide analysis and action planning relating to staff retention.
• Support the Central Recruitment Team and manage the new starter process.
• Responsible for Right to Work in the UK checks and documentation.

To be eligible to apply, you must:

• Have a minimum of 3 years generalist HR experience
• Be highly computer literate with advanced Office 365 skills

Benefits

• Unlimited Free Travel for you and your immediate family on Arriva Trains UK franchises.
• Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
• Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
• Cycle to Work Scheme
• Arriva Village employee rewards and benefits scheme

The closing date is 23:59 on Sunday 24th March 2024 and it is expected interviews will be held week commencing 1st April.