HR Shared Services Officer

Are you a Human Resources professional looking for an exciting new challenge in Bath? Buro Happold is looking for a HR Shared Services Officer with previous HR experience, and the role comes with an attractive salary and benefits package.

Reporting to the HR Shared Services Team Leader, you will be part of a team providing end to end support to the regional HR Consultants and the employees of Buro Happold's UK offices.  

The role is responsible for HR processes, administration, and continuous improvement in a generalist capacity and provides the full HR lifecycle. If you have experience of working in an international Shared Services or HR operations environment, then we would like to hear from you.

Here at Buro Happold, expect the exceptional.

From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it’ll be anything but ordinary.  

Your next role

• Join us and be surrounded by exceptional opportunities in an environment alive with innovation and possibility. Your new team has a willingness and curiosity to see possibility and potential in everything - from the most iconic projects to our everyday conversations.

• We are looking for a passionate professional who takes pride in their own work

• This is an extraordinary opportunity to join our fantastic Business Support team

• You'll be part of something bigger than us all where sustainability, equity, social and performance outcomes matter. All of Buro Happold is committed to doing the right thing, even when that's the hardest thing. This is a genuine opportunity to make impact - and leave a real legacy.

Your key duties

HR Processes and administration:

• Full accuracy, responsiveness, and coordination of all processes to support the employee life cycle including completion of all HR administration and co-ordination for your designated business area.

• First point of contact for employee queries via the HR Shared Services mailbox, on call or face to face interaction.

• Ensure any escalated issues are handled in a timely manner and resolution is communicated.

• Working with payroll (or payroll providers) to provide timely information in line with cut offs, any any specific reports and/or data logs that HRSS need to do on a regular basis.

• Providing data for and preparing routine management information reports and documents and handle ad-hoc report requests as required.

• Provide support for audit requests ensuring that they are handled in a timely fashion and provide information as needed.

• Enter data into the HR database on HR Information Systems, for maintaining 100% accurate employee records.

• Manage requests within SLA and smaller-scale ad hoc projects to deadline, demonstrating close attention to detail.

• Minimise variation and workarounds; process must be consistent and global whereas possible.

Continuous Improvement:

• Collaboration and working with the HRSS Team Leader and other stakeholders to ensure ongoing review and improvement of all processes, guides, templates, and other documentation to globalise wherever possible and ensure all documents are updated as and when changes take place, ensuring clarity and that changes are communicated and understood.

Your skills and experience

• Proven HR Operations experience in an international Shared Services environment.

• Well versed in Microsoft Office software (Outlook, Excel, Word, PowerPoint).

• Experience in administrating HR Operations support for the UK region - global experience is a bonus.

• Ability to manage a portfolio of activities in a fast-paced environment, adapting to shifting priorities.

• Good communicator, written and verbal.

• Professional attitude within a confidential environment.

• Proven ability to provide excellent service.

What we offer you

Bring your knowledge and expertise to one of the world's most respected consultancies.

• Hybrid working arrangements

• Attractive salary 

• Discretionary bonus

• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements

• Generous company pension scheme, life assurance and income protection

• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts

• Enhanced parenthood leave policies

• 3pm finish on the last Friday of the month

• A strong commitment to continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you

Apply now and be where exceptional is everywhere.