Iag Service Team Leader

Our client, a non-profit organisation is looking for an experienced IAG Team Leader based in their Birmingham office.

• To co-ordinate and effectively deliver information, advice and casework support services to disabled people, families, carers, organisations and professionals.
• To supervise the work of the Information, Advice and Guidance (IAG) Service.
• To oversee the recruitment, induction and supervision of project specific volunteers.

Key Work Tasks:

• Working closely with the Service Manager Employment and Skills to co-ordinate the effective delivery of DRC’s information, advice and casework support services

• Alongside the IAG Service team , to provide high quality, accurate and impartial information, advice and casework support to disabled people, families, carers, organisations and individuals in line with MATRIX and other organisational standards.

• Where necessary, to work with clients to undertake a holistic assessment of their often complex needs and encourage and enable their active involvement in the planning and delivery of interventions and activities to address these.

• To provide person-centered support across a range of presenting issues relating to housing, welfare, benefits, debt, personal budgets, grant applications, personal Independent payments, social care and health, safeguarding, employment , advocacy, access to statutory services, energy efficiency, discrimination and social exclusion.

• To support clients to access other relevant activities and services in their local communities including those on offer at DRC and externally.

• To provide the above support via a range of mediums including by telephone, digital media, home visits and regular outreach sessions.

• Working with the wider IAG Team, to establish and maintain strong contacts with other partners to maintain an effective intelligence and resource bank to support clients.

• To establish and maintain internal referral and joint working with other DRC teams and services where this is appropriate to meet client need and achieve effective outcomes.

• Working with the wider IAG Team, to ensure accurate and up to date client records and statistics are maintained through DRC’s CRM system, Lamplight; including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets; supporting the provision of service reports and key performance indicators information to Senior Management, Board of Directors and funders.

• To monitor, review and evaluate the effectiveness of the IAG Service through the service user group and client feedback instigating improvements to existing service delivery and the development of new or additional services to meet changing demand.

• To liaise with the Service Manager and take appropriate action as and when necessary to ensure IAG Service targets and outcomes are met.

• To produce accurate and timely reports as required to funders including but not limited to Birmingham City Council.

• To actively participate in the marketing and publicity of DRC and its IAG Services including proactively undertaking social media activity, undertaking talks and presentations and organising displays, events and exhibitions.

• To represent DRC at external meetings and events as required

• To supervise the work of the IAG Service team members taking appropriate action as and when necessary to ensure service targets and outcomes are met.

• To oversee the recruitment, training and supervision of Information and Advice Service volunteers.

• To be aware of and comply with DRC policies and procedures, including health and safety, safeguarding, General Data Protection Regulations (GDPR) and equal opportunities.

• To ensure your own and the wider IAG Team’s continuing professional development by attending relevant meetings, conferences and seminars, undergoing training and any other appropriate means.

The post holder will come into contact with vulnerable adults and will therefore be subject to a disclosure check at an enhanced level prior to confirmation of employment.

Essential Qualifications & Experience:

• Degree or equivalent qualifications
• NVQ in Information, Advice & Guidance (IAG) and PTTLS L3 teaching/training qualification
• Demonstrable experience working in an advice /support/legal setting with disabled people or other social excluded groups
• Experience of caseload management, including developing and maintaining client case files
• Proven track record of networking and undertaking outreach work
• The ability to produce correspondence, reports and written documentation using Microsoft Word, Excel and Outlook

Fixed Term contract: up until 31st March 2024