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Location
About the job
Job summary
This is an exciting role for a motivated individual within the newly created Illegal Migrations Operations Command (IMOC) working under Director General Stuart Skeates, Strategic Operations for Irregular Migration.
The IMOC will work across the Migration and Borders system and the Home Office to implement and then operate the processes within the new Illegal Migration Act.
This role is within the new end to end case working function called Illegal Migration, Relocation & Returns Service which is currently being established.
The Illegal Migration Relocation & Returns Service (IMRRS) casework command will be responsible for managing the cases of individuals who fall under the duty to remove, from point of claim to their relocation to a safe third country, the country of which they are a national, or one for which they hold a passport/identity document. It involves ensuring that we have the most effective systems to progress both the cases of individuals in detention and those released into the community awaiting relocation or removal; removing legal barriers; that we continue to evolve our response to ensure it is digitised, efficient and continue to drive innovation.
This is an exciting time to join the unit which will be operational in line with the anticipated commencement of the Act.
Job description
We need Operations Managers to join the following teams:
Removals Desk plan and arrange the return of individuals in the UK who fall under the duty to remove within the new Illegal Migration Act. Working collaboratively across the Home Office teams such as Detained Casework, Returns Logistics, Detention Services, PACT, Non-Detained Casework and others to relocate individuals to a safe third country, the country of which they are a national, or one for which they hold a passport/identity document.
Detained Case Progression Team are responsible for the lawful management and progression of cases for individuals in detention who fall under the duty to remove within the new Illegal Migration Act, before and while plans are made to relocate the individuals to a safe third country, the country of which they are a national, or one for which they hold a passport/identity document. The team will work collaboratively across the Home Office to ensure the period of detention is managed in accordance with detention policy and guidance.
These are exciting, dynamic, and fast paced environments with new challenges being faced daily. By working in the newly created Illegal Migrations Operations Command (IMOC), you will develop and maintain knowledge on a wide range of immigration matters which is invaluable for those looking for a career across the breadth of the immigration system.
Both rewarding and challenging, these roles will provide you with the opportunity to:
- Work at the heart of Government and be in a position to positively affect some of the challenges facing our country today.
- Use and develop skills and talents to build a rewarding career.
- Be in a flexible, skilled, professional, and diverse environment that values and promotes a healthy work/life balance.
Removals desk will be based in Southport, Detained Case Progression Team will be based in Glasgow and Belfast. If you are successful, we will match your location to one of our teams.
Your team(s) might be:
- Planning and arranging the removal or relocation of an individual to a safe third country, the country of which they are a national, or one for which they hold a passport/identity document.
- Ensuring there is correct and appropriate information about individuals to assist with travel documentation and agreement for their removal or relocation.
- Managing the case progression of individuals in detention in line with policy, guidance and legislation.
- Considering vulnerability concerns of individuals in detention and making recommendations regarding ongoing detention.
- Referring representations and applications to the correct teams for timely and proper consideration.
Person specification
We are looking for proven operational leaders, who can successfully deliver operational outcomes to challenging objectives. You will need to be able to work under pressure, have a strong delivery focus and be flexible, adaptive and positive in solving problems and
- Learn and understand policies, processes and procedures.
- Able to think in an objective and analytical manner – be able to see the big picture as well as the finer details.
- Able to effectively organise, plan and manage workloads to meet deadlines and balance conflicting priorities – able to react and adapt to changing circumstances.
- Have strong communication skills – effective written and verbal communication skills, showing attention to detail and explaining things in plain language.
- Be confident with IT – able to learn how to use different software platforms/packages.
- Able to demonstrate sound, positive interpersonal and relationship-building skills and thrive to lead, support and motivate those around you, and be committed to continuous improvement.
- Enjoy working collaboratively with other teams and external and internal stakeholders – dealing with people in a professional manner.
Some of the key responsibilities in these roles include (but are not limited to):
- Line management – participate actively in the development of all staff, conducting regular meetings and performance reviews and supporting staff to develop their capabilities and career pathways.
- Support the achievement of business plan strategies and key deliverables – reviewing, developing, and implementing processes to improve quality standards, efficiency and effectiveness.
- Reviewing recommendations and authorising decisions regarding detention, case progression and removal, ensuring they are compliant with legislation and relevant business area policies.
- Keeping up to date with changes in caseworking and removal processes, policy, guidance, and legislation.
- Implement and support change – sharing information, managing proposed changes, and developing effective relationships with other teams and external and internal stakeholders.
- Excellent communication skills – with the ability to tailor this to suit your audience.
- Assurance management – supporting quality assurance programmes to enhance professionalism and drive performance.
- Identifying individuals who are potentially vulnerable and taking necessary steps and decisions to safeguard vulnerability in the handling of their case.
- Be aware of and escalate risk and high profile matters to senior managers without delay.
- Role model exemplary leadership behaviours – getting the best out of those who work with you.
Essential criteria
- Effective organisational, time management and prioritisation skills whilst maintaining good attention to detail.
- An ability to work at pace and under pressure with a flexible and positive approach.
- Able to work independently and as part of a team.
- Able to build good team and stakeholder relations.
- Good written and verbal communication skills.
- Effective IT skills with ability to quickly learn to use new/different IT platforms.
- Experience of working within a fast-paced environment.
Desirable criteria
- Experience/knowledge of the immigration system.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
- Working Together
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process, you will be asked to complete:
- Statement of Suitability (Personal Statement) (maximum 750 words)
- Provide evidence of the behaviour Delivering At Pace (250 words maximum)
Further details around what this will entail are listed on the application form.
The Statement of Suitability (Personal Statement) should be aligned to demonstrate your skills and experience for the role and how you meet the Essential Criteria as detailed in the job description.
The sift will be held on the Personal Statement and the behaviour Delivering At Pace.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours
The sift will be completed initially on the Personal Statement.
The Personal Statement will be marked first for all candidates. Candidates who meet the minimum pass score for the Personal Statement will then go on to have their lead behaviour Delivering At Pace scored and will receive sift scores for both elements. Candidates who fail to meet the minimum pass score for the Personal Statement will not have their lead behaviour scored and will only receive a sift score for their Personal Statement.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions.
Strengths are the things that you do regularly, do well and that motivate you.
To find out more about strength based questions click Success Profiles - Civil Service Strengths Dictionary (publishing.service.gov.uk)
Sift and Interview dates
Sift is expected to take place week commencing 11th March 2024.
Interviews are expected to take place week commencing 1st April 2024.
We will try to meet the dates set out in the advert, however these may change due to business needs. You will be provided with sufficient notice of the confirmed dates.
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
A location-based reserve list of successful candidates will be kept for 12 months. Should another role or similar role become available within that period you may be offered this position.
When completing your application, you will have the opportunity to select your preferred location(s). Please ensure you select all locations you are interested in. Candidates who are successful at Interview will be placed in order of merit per location and provisional job offers will be made in strict merit order per location preference. Provisional offers are made, as they are on condition that you successfully pass all pre-employment checks.
Note for Candidates:
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying and generating of examples/answers from internet sources including Artificial Intelligence. If any is detected the application may be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.
Northern Ireland is part of the UK. As stated in the Belfast Agreement, also known as the Good Friday Agreement, the Government of the United Kingdom of Great Britain and Northern Ireland and the Government of Ireland recognise the birth right of all the people of Northern Ireland to identify themselves and be accepted as Irish or British, or both, as they may so choose, and accordingly confirm that their right to hold both British and Irish citizenship is accepted by both Governments and would not be affected by any future change in the status of Northern Ireland.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can discuss any specific questions with the Vacancy Holder.
Please ensure your profile on the CS Jobs portal is up to date and reflects your current status as a Civil Servant. Inaccurate or out of date details will impact the onboarding process and may delay your start date if you’re successful.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening,
subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
