Address
Salary: £24,000 (£32,000 OTE)
Hours: 40 hours per week, 8am to 8pm Monday to Saturday including bank holidays (Bank holidays open 10am to 4pm)
Location : 508 Edgware Rd, London NW9 5AB - If you are based in London you will be required to do two days per week in our Colindale office, if you are based outside of London we can also support fully remote working.
Hello, we’re UW
We’re the UK’s only genuine multi-service provider, providing energy, broadband, mobile and home insurance to over 900,000 customers.
Our goal is to double in size over the next five years so we need lots more great people to join us in our journey.
Everybody matters at UW. We embrace different perspectives, life experiences and personalities in an inclusive environment where people can have fun and grow together.
Although we’re a FTSE 250 company and have been around for 25 years, we still have a small company feel and the culture of a start-up. You’ll be joining a bunch of genuinely friendly people who love working together and really want to make a difference.
The role - be the voice of UW
In a nutshell you'll manage inbound calls and speak to customers who are either looking to leave our services or add additional services. Your goal is to retain customers and upsell other services of benefit to the customer.
You'll be empowered to ensure the customers are fully informed of the value UW has to offer and the advantages of having their utilities with an award-winning business.
- Hitting KPIs and set targets around Customer feedback, retention and sales
- Team-working: our positive team culture relies on open communication
- A continuous improvement mindset: you should be motivated to develop yourself and support your team
- Upselling: You'll ensure customers get the best value from their UW account
Who we’re looking for
You’ll need to be a people person, with great customer service skills. Empathy and active listening are key in this role so that an appropriate solution can be offered to the customer.
You'll need resilience and to be persuasive; The most successful advisors dig deeper into conversations and persevere to retain our customers.
- A 'can do’ attitude and a 'customer first’ approach
- To be driven to get the absolute best out of every call
- To be able to meet and exceed stretching targets within a busy and competitive department
- Excellent relationship building skills
- Excellent communication skills, both verbal and written
What you’ll need
You'll work in a hybrid model, onsite and at home. We will supply the equipment needed for you to do the role from home but you will still need a strong internet connection.
Our minimum speed requirement is 25Mbps Download and 4 Mpbs Upload.
You'll also need a dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal space that is shared by other household members.
You’ll also need to be currently residing in the UK with eligibility to live and work in the UK too.
Why work for us?
Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
- A starting salary of upto £24,000 OTE £32,000+ 33 days holiday (pro-rata), including bank holidays (Bank holidays open 10am to 4pm)
- Huge opportunities for exposure & development as we scale up
- Access to Spark – a holistic approach to learning and development created by UW to empower our people's personal and professional growth
- 25 days holiday plus Bank Holidays
- Life Insurance up to 4 x your salary
- Discounted healthcare & medical cash plans
- A free virtual GP service
- Private pension scheme
- Share options and Save As You Earn Scheme
- A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools
- Discounted UW services (30% mobile & broadband, 10% energy & insurance)
- A UW cashback card - earning you cashback on all your spending!
Apply here!
If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now.
Additional Information
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
