Incident Response Manager South

Job Title:Incident Response Manager (South)
Contract Type: Permanent 
Working Hours: 35 hours per week
Working Pattern: Monday to Friday 9am-5pm
Salary: £54,051.57 (£59,181.40 is achieved after 12 months successful performance in the role)
Location: Hybrid / London

For your application to be considered please attach a current CV and cover letter. 

Applications may close before the deadline, so please apply early to avoid disappointment.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.  

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. 

Working with us, you’ll enjoy: 

• Competitive pay & generous pension  
• 28 days holidays plus bank holidays 
• Flexible working options available 
• Investment in your learning, personal development and technology 
• A wide range of benefits 

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.? 

Application Process:

If you share our values and are excited about making a significant impact as the Environmental Operative, we encourage you to apply with your CV and cover letter.? 

We encourage you to apply even if you don't?meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.?? 

The difference you will make as an Incident Response Manager:
You will lead Incident Response and business recovery, including the management of relevant contractors, ensuring full compliance with all contract requirements meeting our repairs promises to customers in relation to all fabric and finishes repairs contracts to our shared spaces and including all specialist equipment contracts i.e., lifting equipment, fire safety equipment, communal heating systems, mechanical and electrical equipment. Lead of customer and colleagues' communications to ensure you keep all informed-on progress, impact, and resolution of repairs

About you

• You will have a proven record of accomplishment of strong management, staff engagement. With experience improving teamwork and cooperation between different parts of the business and working collaboratively, relationship building skills and effective stakeholder management, to deliver objectives. 
• Excellent communication and the ability to successfully persuade and influence others.
• Ability to work under pressure, results driven and deliver to strict deadlines and managing conflicting priorities.