Income Management Officer

Sunderland City Council are looking to recruit a permanent Income Management Officer to work within the Income Management Team. The successful applicant will manage a caseload of accounts relating to Adult Social Care raised on Controcc and SAP finance systems and deal with recovery of contribution based debt. You should enjoy working in a busy, ever-changing environment with a varied workload and be able to manage your work within the required timescales.
The main objective of the post is the maximisation of income by effective administration. Knowledge of the Care Act 2014, debt recovery and Legal and Enforcement protocols would be advantageous. You will have excellent communication skills, be IT literate and competent in the use of Microsoft Office applications. You will need to have a high level of numeracy, good organisational skills, excellent customer service skills and be able to work to deadlines. This post requires you to explain and deal with complicated information, negotiate and secure payments to achieve optimum collection rates but at the same time work accurately to achieve results.
As a colleague at Sunderland City Council you will have access to a fantastic range of benefits and discounts including:
andnbsp;andbull;andnbsp;26 days annual leave, 31 days for those with more than 5 years continuous service (excluding bank holidays), with the advantage of an additional leave scheme
andbull; Automatic enrolment with a pay and reward pension scheme with Local Government Pension Scheme
andnbsp;Home and agile working
andbull; Discounted travel
This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
To find out more about this excellent opportunity please contact Rebecca Whitfield, Income Manager by emailing rebecca.whitfield2@sunderland.gov.uk
Applications must be completed on-line at northeastjobs.org.uk/sunderlandcitycouncil
Please note that CVs are not acceptable.
All communication about your application for this post will be to the email address that you register with North East Jobs. This will include an invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other method. Please remember to check your junk mail items.