Income Officer

Income Officer Vacancy

Agency Ref: 80724

We are currently recruiting for an Income Officeron a temporary basis for 2 months working for a highly reputable Housing Association based in Surrey.

Location: Hybrid working with visits around Surrey

Hours: 35 hours per week

Shifts: Monday to Friday, 9:00am – 5:00pm

Length: 2 months temporary with the possibility of permanent

Responsibilities:

• Act as the first point of contact for customers and colleagues, handling a wide range of income related calls and queries from residents
• Manage, collect, and recover debt from former tenant arrears and non-rent charges
• Effectively reduce all accounts in arrears to meet monthly individual and team targets
• Ensuring that tenants are managed effectively within the policies, service plan and strategies of the organisation
• Negotiate an acceptable level of repayment of arrears explaining legal implications of non-compliance
• Manage referrals to the court service to ensure appropriate legal (where possible DIY court action) and recovery action is taken
• Assist vulnerable tenants by making referrals to support services and liaising with support workers and other staff
• Regularly liaise with internal and external source such as other housing teams and council departments to build and maintain excellent working relationships with clients

Essential Requirements:

• Experience of working in a housing association dealing with income collection and recovery
• A UK driving license and access to a car is essential for this role
• Attending court

If this role is of interest to you, please do contact Tia Hewitt as soon as possible on or by the return of this email