Income Officer

Job title: Income Officer 
Location: Leatherhead (Hybrid working, 3 days in the office, 2 from home)
Hours: 35 hours per week
Pay rate: £16.48- £17.58 per hour PAYE or £20.46- £21.86 per hour via an umbrella company.
This is a 6 month temporary assignment with the potential for an extension.

My client, within the housing sector require an additional Income Officer for an initial period of 6 months.  If you are available on no more than one weeks notice and are happy to have a basic DBS taken please get in touch.  The role requires effective income collection to maximise income recovery and meet arrears targets.  

Key Responsibilities/Accountabilities for the Income Officer:

• Effectively reduce all accounts in arrears to meet monthly individual and team targets. This will include producing arrears reports and letters, communicating with residents and drafting instructions for legal possession proceedings, serving Notices, home visits, applying for direct payments, attending court where required and providing appropriate advice and support to residents to enable them to sustain their tenancies.
• To work effectively and efficiently, planning your own workload to ensure accounts are monitored on a weekly basis.
• Communicate and liaise effectively with Housing Benefit Departments, 3rd party support and advice agencies and County Courts to assist with income collection and debt prevention.
• Establish local partnerships with statutory agencies such as the Department for work and Pensions, Housing Benefit Deprtments to assist Mount Green residents can access and receive benefit entitlements.
• Effective use of IT equipment and software including housing and property management software to ensure that recording keeping is up to date and all recovery actions and correspondence are recorded on the appropriately.
• To monitor, track and report performance trends and provide associated analysis as required.
• Identify residents requiring specialist welfare benefit and financial inclusion advice and make referrals to the Welfare Benefit Officer.
• To manage, collect and recover debt from former tenant arrears and non-rent charges.
• Identify where improvements can be made and with colleagues to achieve organisational priorities and priority services.
• Identify and act upon any Safeguarding risks and Money Laundering concerns ensuring that these are
• managed in line with Mount Green policies.
• Support the Assistant Director of Finance, as required, on tasks that are consistent or commensurate with the role and / or directed by them.

Experience in a similar role, within the housing sector. 

• Excellent verbal and written communication.
• Experience working in housing or local authority.
• Experience of income management and attending court. 
• Ideally knowledge of housing and welfare reform.
This is an ongoing temporary assignment, please apply for immediate consideration.  Please note a basic DBS will be taken up upon off of assignment.