AddressOur client is looking for a temporary Income Officer to provide a coordinated, flexible and effective income collection service that maximises income from rents and service charges.
Job specification:
- Effectively reduce all accounts in arrears to meet monthly individual and team targets. This will include producing arrears reports, communicating with residents in person/by telephone/through correspondence, serving Notices, home visits, providing appropriate advice and support to residents to enable them to sustain their tenancies.
- By fully conversant with county court procedures for possession claims including use of PCOL.
- Prepare court documents and paperwork relevant to rent possession cases
- Deliver an income management service that ensures core business objectives and performance indicators are met alongside a quality resident experience.
- To manage, collect and recover debt from former tenant arrears and non-rent charges.
- Establish local partnerships with statutory agencies such as the Department for Work and Pensions and Housing Benefit departments.
- Communicate and liaise effectively with a range of stakeholders to assist with income collection and debt prevention.
- Maintain and update records from all resident interactions, recovery actions and correspondence to ensure effective record keeping.
- Identify residents requiring specialist welfare benefit and financial inclusion advice and make referrals to the Welfare Benefit Officer.
- Identify and act upon any safeguarding risks and money laundering concerns, in line with policies.
- To monitor, track and report performance trends and provide associated analysis as required, identifying where improvements can be made
Person specification:
- At least 2 years’ experience working in a housing association or local authority
- Experience of income management, including attending court
- Excellent communication skills (verbal and written)
- Ability to analyse data
- Aptitude for IT and in particular Word, Excel and Housing Management software.
- Must be a car driver
Additional Information:
- Based in Leatherhead and across Surrey
- £23.50 per hour
- Paid weekly
