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SalaryOur client, based in Surrey, is currently recruiting for an Income Officer on a permanent contract.
The position is due to start immediately on a full-time basis. The salary for the position is £34,000 per annum inclusive of a car allowance.
The ideal candidate will have at least two years’ experience working an income team and have previously attended evictions and represented organisations in court.
Duties will include (but are not limited to):
Managing between 200-400 rent accounts across Surrey
Taking rent payments and assisting residents in setting up direct debits
Monitoring tenants rent accounts and chase tenants rent arrears#
Providing advice on Universal Credit and other welfare benefits
Setting up PHPs with residents to reduce debts
Preparing and sending NTQs and NOSPs
Attending evictions
Experience required:
Experience required in Income collection
Experience working with customers within housing
Attending evictions
Representing an organization in court
Skills, knowledge and expertise required:
Excellent communication skills, both written and verbal
Good time management and organisational skills
Experience dealing with clients with complex needs
Ability to work flexibly and respond quickly to changing demands, while meeting deadlines
Experience of delivering high quality customer service
Rewards and Benefits:
Family friendly policies
Bonus scheme
24 hour employee assistance helpline
Working hours:
35 hours per week
Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
