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Form of work
SalaryJob description
We have a fantastic opportunity for an experienced insurance executive to join our established team based in the heart of Warrington. This is a perfect opportunity for someone with a background in personal lines insurance who wishes to broaden their skills in the high-net-worth insurance market. We also welcome applications from candidates who have transferrable skills who have a background in underwriting or sales and customer focused service environments, working under strict service levels and targeted environments.
Main responsibility of the role:
Working alongside a team of advisers you will proactively manage 'your' customers from beginning to end, whilst also contributing to individual and team productivity targets. The ideal candidate will have experience working in a regulatory environment ensuring compliance with FCA regulations.
Key Accountabilities
· Managing and servicing existing client's insurance needs
· Maximise New Business Opportunities whilst delivering outstanding customer service
· Proactive in supporting the wider team in delivering its call handling levels
· Proactively obtain future dated leads to increase sales and maximise revenue opportunities
· Renewal of existing client policies by servicing renewal requirements
· Produce and/or request insurance documentation
· Undertake any other duties as necessary
· Ensure work area is tidy and free of hazards
Person specification
· Understanding of Car and Home Insurance.
· Ability to build instant customer support
· Experience in retention or sales is preferable
· Thrives on a challenge and have pride in your work
· Drive to develop both personally and professionally
Skills required:
· A can-do attitude
· Passion for delivering excellent Customer Service
· Strong attention to detail
· Excellent organisational skills
· Aptitude for problem solving
· Natural communication and persuasion skills
Regulatory Knowledge:
· FCA and GDPR
· A broad understanding of personal lines insurance.
Hours of work:
· 37.5 hours per week Monday-Friday
1 out of 4 every Saturday 9am - 1pm (paid time and a half or ½ days flex)
Benefits:
· Competitive Salary
· 22 days holiday + Statutory Bank Holidays
· Discounted Gym Membership
· Access to Cycle Scheme
· Access to Tech Scheme
· Flu vouchers
· Dress for your day
· Eye tests
· On-site parking available
· Located near train stations Warrington Bank Quay and Warrington Central
· On-going training & development
· Work from home 1 day per week
· Discounted products from our other businesses - Conveyancing, Physiotherapy, car hire etc and lots more!
· Season ticket / Travel discounts (T&C's apply)
