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Form of work
SalaryRole:Interim Chief Operating Officer (COO)
Contract: Part time, fixed term - approx. 2.5 days per week for c.7 months, starting Spring 2024
About the role:
This role will cover the period in the lead up to, during and after the maternity leave of the Chief Operating Officer. You will have line management responsibilities for one Manager and one other staff member in the Operations team. You will also have access to the COO’s shared EA (reporting to the Commercial Director).
The core function of the role is to ensure department momentum is sustained, teams are engaged and our projects are consistently delivered on time and on budget with a high level of stakeholder and client satisfaction. You will be supported in this role by the Operations Manager, who oversees a team of Project Coordinators and Art Handling Technicians. You will work closely with other Department heads and with the Senior Management Team, regularly feeding back and reporting on team and project performance, making suggestions for improvement where relevant. You will be required to issue reports to the Board and for quarterly Townhalls.
From an administrative perspective, you will be responsible for overseeing key supplier relationships and maintaining associated admin. You may also be involved in, oversee, and/or assist in special projects.
Please note that you will be overlapping with the COO on both sides of the maternity cover.
Key responsibilities:
- Line Management.
- Oversight and management of the Operations team.
- Regular reporting to the Board on the performance of the Operations team and on key department metrics and KPIs.
- Contributing to Senior Management meetings.
- Overseeing the continued growth and development of the Department.
- Being active and present in the Company, working from the office, our warehouse and with our teams on client sites.
- Ensuring excellent project delivery and execution and reporting to the Board on progress.
- Overseeing external supplier relationships.
